Mazdatrix
09-01-2003, 09:05 AM
#1
Senior Member
Thread Starter
Join Date: Aug 2003
Posts: 182
MazdaTrix, what can I say; when I called for part's they either didn't have them or they gave me inflated prices. The guy's jocking the phone's on the "help line" would either follow my question with a rhetorical one, or I'd be repremanded for not knowing why certain thing's on my car were going wrong.
Places like this, and there not being a tuning shop or person with ANY rotary knowledge in a town of 160,000 is what led to my FD being sold.
Mazda Trix sucks.
Places like this, and there not being a tuning shop or person with ANY rotary knowledge in a town of 160,000 is what led to my FD being sold.
Mazda Trix sucks.
09-02-2003, 07:35 PM
#2
Senior Member
Join Date: Aug 2002
Location: O.C. - CA.
Posts: 840
Mazdatrix rules!
I don't know about any help line but John can diagnose anything rotary. The counter guy can be sarcastic and it's really hard to tell if he's serious. Maybe that was your experience? Other then that, no problems.
They allways have parts in stock when I go and i've never overpaid. In fact when I needed a special order gasket for my y-pipe, they opened a kit for me so I can finish installing the same day insteading of having to wait for the part.
I don't know about any help line but John can diagnose anything rotary. The counter guy can be sarcastic and it's really hard to tell if he's serious. Maybe that was your experience? Other then that, no problems.
They allways have parts in stock when I go and i've never overpaid. In fact when I needed a special order gasket for my y-pipe, they opened a kit for me so I can finish installing the same day insteading of having to wait for the part.
09-03-2003, 09:33 AM
#4
Senior Member
Join Date: Oct 2002
Location: SoCal
Posts: 491
I agree with most of the comments already made. The older guy behind the counter is rather unfriendly, and has a bit to learn about hospitality/customer service. John himself is really nice, gets to the point, and doesn't feel the need to "sell" services or parts.
I had a friend who just went in last week for an FD TB coolant return gasket, which they didn't carry due to rarity. Their database is connected to the Mazda dealerships so they just did a search throughout the local area and directed us to Browning Mazda which they said carried 2 in stock.
Whenever I call, I try not to talk to anyone other than John unless I know exactly what I'm looking for. Give & take, I guess.....
I had a friend who just went in last week for an FD TB coolant return gasket, which they didn't carry due to rarity. Their database is connected to the Mazda dealerships so they just did a search throughout the local area and directed us to Browning Mazda which they said carried 2 in stock.
Whenever I call, I try not to talk to anyone other than John unless I know exactly what I'm looking for. Give & take, I guess.....
09-10-2003, 12:20 PM
#7
Senior Member
Thread Starter
Join Date: Aug 2003
Posts: 182
I should of noted that my experiences with them were when I first got my FD in '98. I ordered some part's from them in '01, and I still got the tough guy on the phone, but my part's shipped quickly, and at a good price.
On the front of their old catalog's there was an order #, and a help/question #. Anyone who's new to rotary's, know's how frustrating it can be to diagnose a problem; not only is the problem on your mind, and what it could do to your car, but how are you going to fix it. When you call a "help line" you should expect someone that's used to being asked question's, dumb or not. And when you get a ***** asking you dumb **** in return, it doesn't help thing's.
I don't know about any help line
09-15-2003, 08:39 AM
#8
Super Moderator
Join Date: Jul 2002
Location: My BIG ol TURBO-DIESEL
Posts: 5,181
09-15-2003, 07:52 PM
#10
Senior Member
Join Date: Jul 2002
Location: Carlisle PA
Posts: 233
Mazdatrix is the best. They helped me with everything that I ever needed help with. Answered all my questions and diagnosed everything. You just have to try to talk to John, he knows his stuff. Their shipping takes awhile, but everything is always there and its quality.