Big Name Porting Shops Who Blow It...
#93
I personally don't think Rob is going to respond, because it would just be a BIG FLAME contest. Afterall, it's his word against the other individuals and no matter what he says, it won't change how they feel.
#94
Originally Posted by 88fc3sw/hx83' date='Jan 27 2004, 04:44 AM
I personally don't think Rob is going to respond, because it would just be a BIG FLAME contest. Afterall, it's his word against the other individuals and no matter what he says, it won't change how they feel.
#95
NO one has stated that ROB cannot build a good engine, if he couldn't I damn sure would not have spent a LOT OF $$$$ on one of his engines. His LACK of customer service is what is being questioned. Want to make me a happy camper? Do this:
1. Send me a properly built engine with a dyno sheet to prove it makes the power that I paid for.
2. Include the receipts for all the additional work I paid for. IE: Cryo-treated o-rings
3. Pictures with a properly dated headline to help prove that you install all the Stage 1 oil mods, my current PINEAPPLE is mysteriosly lacking these
4 A transmission that doesn't "howl" in 3,4 or 5th. YES I realize it is highly unusual to have a tranny howl in fourth, but it does, even with a completely different diff installed( as re asked me to do). And you can also include the Tranny cooler hook-ups I ordered the first time, that you "forgot".
And here is a novel idea, take a break from the "porting room" and answer your own phones for a while and RESPOND to the customer service problems you are experiencing!!!
1. Send me a properly built engine with a dyno sheet to prove it makes the power that I paid for.
2. Include the receipts for all the additional work I paid for. IE: Cryo-treated o-rings
3. Pictures with a properly dated headline to help prove that you install all the Stage 1 oil mods, my current PINEAPPLE is mysteriosly lacking these
4 A transmission that doesn't "howl" in 3,4 or 5th. YES I realize it is highly unusual to have a tranny howl in fourth, but it does, even with a completely different diff installed( as re asked me to do). And you can also include the Tranny cooler hook-ups I ordered the first time, that you "forgot".
And here is a novel idea, take a break from the "porting room" and answer your own phones for a while and RESPOND to the customer service problems you are experiencing!!!
#97
Originally Posted by banzaitoyota' date='Jan 28 2004, 11:49 AM
Rob and I have come an understanding. My engine is going back to him. The dyno will tell the story
Jack
#99
I tried one more time b4 giving the eel(lawyer) the go-ahead for THE LETTER. If I got "Rob is in the porting room and is busy" the letter would have been sent. A new guy (chris?) answered the phone.
BTW, Another employee was fired last week for workmanship issues. Rob only has 2 employees right now. Chris: office manager and phone filter
And one other guy who breaks down cores and cleans parts
BTW, Another employee was fired last week for workmanship issues. Rob only has 2 employees right now. Chris: office manager and phone filter
And one other guy who breaks down cores and cleans parts
#100
Originally Posted by banzaitoyota' date='Jan 28 2004, 05:01 PM
I tried one more time b4 giving the eel(lawyer) the go-ahead for THE LETTER. If I got "Rob is in the porting room and is busy" the letter would have been sent. A new guy (chris?) answered the phone.
BTW, Another employee was fired last week for workmanship issues. Rob only has 2 employees right now. Chris: office manager and phone filter
And one other guy who breaks down cores and cleans parts
BTW, Another employee was fired last week for workmanship issues. Rob only has 2 employees right now. Chris: office manager and phone filter
And one other guy who breaks down cores and cleans parts
There is no excuse for poor quality/workmanship, however there is such a thing as getting what you paid for, 2,495+ship seems low for what you expected to receive