Guys, I am not sure if this is the right area to post but I am going to give it a shot. I get alot of phone calls from people on the tech support line here at the shop and people want help on all sorts of stuff. Tuning, Installs, and so on. The problem we are having is so many people are calling and they dont even buy stuff from us at all. We will help you if you have been a long standing customer, but if they think there going to buy 5 feet of vacuum hose and get tech support on tunning there PFC forget about it. Please shed some light on this subject. I dont want to sound like an *** but a gentleman on the phone today got pissed because I told him to call the Blank store and ask them since you purchased your products from them.





Am I right for saying no or do you think I should spend all day on the phone with these people and not building a motor for a paying customer!!!!!!



-Rikki

 

It really depends on the situation. If he is asking tuning question then the hell with him. If he has a problem with his car then maybe, because he might have to buy something. Your priorities remain with your Cutomers!

 

i think the best people to call when you have a problem is the people you bought the product from

 

help your paying customer,remember (the keyword is PAYING)

 

I'd give them a couple seconds on the phone... But they should know FORUMS are the place for tech support... I hate trying to explain **** over the phone.

 

Remember This:

When I go shopping for a shop to do tuning or buy parts from, I will call around and ask some questions. Gues what? If I get an attitude or a holier-than -though type of response; That shop will not get my hard-earned money.



Your particuliar shop already has a customer service image problem, you need to work on improving that as hard as you can.

Just my humble opinion and 2cents worth John

 

I agree w/ banzai, and 9base3. Let them know about the forums

 

no don't buy it!

 

Well guys thanx for the input. I know this shop got a bad rep. for customer service and I am giving it my all when people ask questions but if the get a tude on the phone because I asked them where they bought there equipment from and I tell them call them when they cant fiqure out how to install it or why there car runs like ****. Then they need to check them selves. sorry but that **** pisses me off. Keep it coming I really appreciate it.





-Rikki

 

You were right to tell him to **** off. I mean, if he's gonna keep you form YOU PAYING CUSTOMERS (which should come back) than his POTENTIAL FUTURE bussines isn't worth your time. In short, tell Dave not to drive illegally anymore, he'll get canned again. LOL