What Do You Think?
05-08-2003, 05:30 PM
#1
Senior Member
Thread Starter
Join Date: Sep 2002
Location: Alexandria Va
Posts: 657
Guys, I am not sure if this is the right area to post but I am going to give it a shot. I get alot of phone calls from people on the tech support line here at the shop and people want help on all sorts of stuff. Tuning, Installs, and so on. The problem we are having is so many people are calling and they dont even buy stuff from us at all. We will help you if you have been a long standing customer, but if they think there going to buy 5 feet of vacuum hose and get tech support on tunning there PFC forget about it. Please shed some light on this subject. I dont want to sound like an *** but a gentleman on the phone today got pissed because I told him to call the Blank store and ask them since you purchased your products from them.
Am I right for saying no or do you think I should spend all day on the phone with these people and not building a motor for a paying customer!!!!!!
-Rikki
Am I right for saying no or do you think I should spend all day on the phone with these people and not building a motor for a paying customer!!!!!!
-Rikki
05-08-2003, 05:36 PM
#2
Senior Member
Join Date: Dec 2002
Location: Houston Texas
Posts: 1,142
It really depends on the situation. If he is asking tuning question then the hell with him. If he has a problem with his car then maybe, because he might have to buy something. Your priorities remain with your Cutomers!
05-08-2003, 06:33 PM
#6
Super Moderator
Join Date: Jul 2002
Location: My BIG ol TURBO-DIESEL
Posts: 5,181
Remember This:
When I go shopping for a shop to do tuning or buy parts from, I will call around and ask some questions. Gues what? If I get an attitude or a holier-than -though type of response; That shop will not get my hard-earned money.
Your particuliar shop already has a customer service image problem, you need to work on improving that as hard as you can.
Just my humble opinion and 2cents worth John
When I go shopping for a shop to do tuning or buy parts from, I will call around and ask some questions. Gues what? If I get an attitude or a holier-than -though type of response; That shop will not get my hard-earned money.
Your particuliar shop already has a customer service image problem, you need to work on improving that as hard as you can.
Just my humble opinion and 2cents worth John
05-08-2003, 08:35 PM
#9
Senior Member
Thread Starter
Join Date: Sep 2002
Location: Alexandria Va
Posts: 657
Well guys thanx for the input. I know this shop got a bad rep. for customer service and I am giving it my all when people ask questions but if the get a tude on the phone because I asked them where they bought there equipment from and I tell them call them when they cant fiqure out how to install it or why there car runs like ****. Then they need to check them selves. sorry but that **** pisses me off. Keep it coming I really appreciate it.
-Rikki
-Rikki
05-08-2003, 08:44 PM
#10
Senior Member
Join Date: Oct 2002
Posts: 5,547
You were right to tell him to **** off. I mean, if he's gonna keep you form YOU PAYING CUSTOMERS (which should come back) than his POTENTIAL FUTURE bussines isn't worth your time. In short, tell Dave not to drive illegally anymore, he'll get canned again. LOL