Terrible Service From Best Buy
08-15-2005, 09:55 PM
#1
Senior Member
Thread Starter
Join Date: Oct 2004
Location: Oklahoma City
Posts: 233
I strongly encourage everyone not to make any purchases from Best Buy. I had the worst service ever when I contacted their customer service department.
Here is the story:
I purchased a Gateway laptop from Best Buy in late May. I made one significant payment on it in June. I was out of town for business during the month of July. Therefore I was unable to get my bill in on July 31. I called the Best Buy customer service department August 2 when I got home. The customer service representative told me the $35 late fee would be removed from my bill, and I should call back in 10 days to make sure it was off. I get a statement today on August 15 that I still have a late fee. So after seeing that I called the customer service department and the representative told me she would not remove the late fee. She also told me the representative I talked to the first time never told me that it would be removed. I then asked for the manager on duty. He was very unhelpful and also told me that he would not remove the late fees. He stated that in the contract I signed I would be charged these late fee. Which I completely understand. My problem is that one representative told me I would not be charged the late fees and now they are charging me. So as of tomorrow I will no longer have a balance with Best Buy nor will I ever buy anything from them. I cannot believe how poor service has become. I mean every purchase I make from them is $1000 or more. I guess $35 is more important than selling a $2000 T.V. So I strongly encourage people not to purchase anything from them.
Here is the story:
I purchased a Gateway laptop from Best Buy in late May. I made one significant payment on it in June. I was out of town for business during the month of July. Therefore I was unable to get my bill in on July 31. I called the Best Buy customer service department August 2 when I got home. The customer service representative told me the $35 late fee would be removed from my bill, and I should call back in 10 days to make sure it was off. I get a statement today on August 15 that I still have a late fee. So after seeing that I called the customer service department and the representative told me she would not remove the late fee. She also told me the representative I talked to the first time never told me that it would be removed. I then asked for the manager on duty. He was very unhelpful and also told me that he would not remove the late fees. He stated that in the contract I signed I would be charged these late fee. Which I completely understand. My problem is that one representative told me I would not be charged the late fees and now they are charging me. So as of tomorrow I will no longer have a balance with Best Buy nor will I ever buy anything from them. I cannot believe how poor service has become. I mean every purchase I make from them is $1000 or more. I guess $35 is more important than selling a $2000 T.V. So I strongly encourage people not to purchase anything from them.
08-15-2005, 09:58 PM
#2
Super Moderator
Join Date: Feb 2002
Location: Amityville, New York
Posts: 12,288
Best Buy sucks, I go to where they let you bargain them down- PC Richard
only time I go to best buy is if someone I dont really know happens to get me a gift certificate there, otherwise everyone else gets me Home Depot or PC Richard
only time I go to best buy is if someone I dont really know happens to get me a gift certificate there, otherwise everyone else gets me Home Depot or PC Richard
08-15-2005, 10:09 PM
#7
Super Moderator
Join Date: Jul 2001
Location: NJ
Posts: 17,839
[quote name='Rob x-7' date='Aug 15 2005, 11:06 PM']I never understand why people buy stuff from a store that doesnt move on thier prices unless its on sale?
[/quote]
its less hassle but yeah you can get a better deal haggling there. you need to know what you are doing though and look angry like rob
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its less hassle but yeah you can get a better deal haggling there. you need to know what you are doing though and look angry like rob
08-15-2005, 10:14 PM
#8
Administrator
Join Date: Jul 2001
Location: Stuart, FL
Posts: 24,416
I hate best buy and I hate Circuit City, I can never get anyone to help me in either, given the choice I go to best buy cause I know someone there.
CompUSA has good special prices, but their return policy sucks. I had three laptop mice break and they would only exchange them, they wouldn't return them. ****.
CompUSA has good special prices, but their return policy sucks. I had three laptop mice break and they would only exchange them, they wouldn't return them. ****.
08-15-2005, 10:18 PM
#9
Super Moderator
Join Date: Feb 2002
Location: Amityville, New York
Posts: 12,288
[quote name='vosko' date='Aug 15 2005, 11:09 PM']its less hassle but yeah you can get a better deal haggling there. you need to know what you are doing though and look angry like rob
[/quote]
I buy from the same guy at PC Richards for the last 14 years or so, I have his cell number and call him and harass him ahead of time
I generally buy things before they come out and go on display, the haggling process usually involves me calling him some names, him having to take a ciggerette break, then him making a few phone calls to get permission to sell it for that price, lol
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I buy from the same guy at PC Richards for the last 14 years or so, I have his cell number and call him and harass him ahead of time
I generally buy things before they come out and go on display, the haggling process usually involves me calling him some names, him having to take a ciggerette break, then him making a few phone calls to get permission to sell it for that price, lol
08-15-2005, 10:18 PM
#10
Senior Member
Join Date: Jan 2004
Location: Columbia IL/St. Louis MO
Posts: 2,748
I no longer like Best Buy. I like circuit city more. Best Buy has way too many rules, the employees are REALLY snobby, and they don't give a **** about customer service.
I went there yesterday actually. I asked one of the guys if he could install a head unit into my wrangler, and he said not until 5pm, so I went across the street(LITERALLY RIGHT ACROSS THE ******* STREET), and asked if circuit city would do it. They said that they would not put ANYTHING in that you did not purchase from the store. So I was fine with that, I understood. I then went BACK across the street to Best Buy, and told the guy in Auto to go ahead and install the head unit for me.
"We don't take any work after 3pm."
WHAT THE ****? I was completely baffled, and told the guy that he was a complete idiot, he just contradicted himself, and I will never go there for anything again. I will going to a person that installs radios privately, and he will probably charge me less than both Circuit City and Best Buy would. The guy I am going to installs security, head units, systems, etc. for our dealership.
******* IDIOTS!!!!
I went there yesterday actually. I asked one of the guys if he could install a head unit into my wrangler, and he said not until 5pm, so I went across the street(LITERALLY RIGHT ACROSS THE ******* STREET), and asked if circuit city would do it. They said that they would not put ANYTHING in that you did not purchase from the store. So I was fine with that, I understood. I then went BACK across the street to Best Buy, and told the guy in Auto to go ahead and install the head unit for me.
"We don't take any work after 3pm."
WHAT THE ****? I was completely baffled, and told the guy that he was a complete idiot, he just contradicted himself, and I will never go there for anything again. I will going to a person that installs radios privately, and he will probably charge me less than both Circuit City and Best Buy would. The guy I am going to installs security, head units, systems, etc. for our dealership.
******* IDIOTS!!!!