Damn SIRIUS Hardware
12-20-2005, 01:47 PM
#31
Senior Member
Join Date: May 2002
Location: California
Posts: 22,465
Originally Posted by banzaitoyota' post='788302' date='Dec 20 2005, 07:26 AM
Track by Reference Number
Unable to track shipment "FJESTORE219601".
UPS could not locate the shipment details for your request. Please verify your information and try again later.
Remember, UPS Reference Numbers can contain any combination of letters and numbers up to 35 characters.
where is my part?????
i give up, TOPEKA?
12-21-2005, 12:04 PM
#33
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Thread Starter
Join Date: Jul 2002
Location: My BIG ol TURBO-DIESEL
Posts: 5,181
Originally Posted by vosko' post='788575' date='Dec 21 2005, 12:00 AM
shouldn't it be under warranty if its under a year old ???
Should, but I was willing just to buy the piece I need to EXPIDITE getting it working again.
Plus I took it apart
12-22-2005, 12:56 PM
#35
Super Moderator
Thread Starter
Join Date: Jul 2002
Location: My BIG ol TURBO-DIESEL
Posts: 5,181
From Sirius Radio Equipment <Equipment@sirius-radio.com>
To John R Glave <zach12@aikenelectric.net>
Date Thu, 22 Dec 2005 12:09:09 -0500
Subject Re: Equipment (KMM3638487I6774L0KM)
Dear John,
Thank you for your recent email regarding your Orbiter. Instead of
replacing the Orbiter, you could add the new radio, such as the
Starmate, to your present account for only $6.99 extra a month. This
way your Orbiter would not be rendered worthless. We hope this answers
all your questions.
We are committed to providing you with the best in customer care. If
you have any more questions, please feel free to contact SIRIUS Customer
Care. For your convenience, we are available 24 hours a day, 7 days a
week at:
1-888-539-SIRIUS (7474)
As well as by email at:
http://www.sirius.com/customercare
Sincerely,
Elyza C
SIRIUS Customer Care
Did you know that SIRIUS has great money-saving billing options? You
can get 1-14 months free depending on the option you choose. Call us at
888-539-SIRIUS (7474) and we’ll help you choose the plan that’s right
for you!
To John R Glave <zach12@aikenelectric.net>
Date Thu, 22 Dec 2005 12:09:09 -0500
Subject Re: Equipment (KMM3638487I6774L0KM)
Dear John,
Thank you for your recent email regarding your Orbiter. Instead of
replacing the Orbiter, you could add the new radio, such as the
Starmate, to your present account for only $6.99 extra a month. This
way your Orbiter would not be rendered worthless. We hope this answers
all your questions.
We are committed to providing you with the best in customer care. If
you have any more questions, please feel free to contact SIRIUS Customer
Care. For your convenience, we are available 24 hours a day, 7 days a
week at:
1-888-539-SIRIUS (7474)
As well as by email at:
http://www.sirius.com/customercare
Sincerely,
Elyza C
SIRIUS Customer Care
Did you know that SIRIUS has great money-saving billing options? You
can get 1-14 months free depending on the option you choose. Call us at
888-539-SIRIUS (7474) and we’ll help you choose the plan that’s right
for you!
12-22-2005, 01:01 PM
#36
Super Moderator
Thread Starter
Join Date: Jul 2002
Location: My BIG ol TURBO-DIESEL
Posts: 5,181
My Email reply (for those who care)
From zach12 <zach12@TOOLKITMAIL.COM>
To Sirius Radio Equipment <Equipment@sirius-radio.com>
Date Thu, 22 Dec 2005 13:54:29 -0500
Subject Re: Equipment (KMM3638487I6774L0KM)
Dear Elyza,
Why should I be FORCED to spend an additional $84 a year due
to the fact that my Equipment (Which is not even a year old
yet) has been rendered useless due to the non-availability
of parts? This E-mail reaffirms my belief that SIRIUS cares
NOTHING about customer service and EVERYTHING about
$$$$$$$$$$. NOW: PLease answer the question: Why is my <1
year old equipment package not being supported with adequate
spare parts inventory?
Alos please send me the email address of the CEO and Board
of Directors so I can provide them the oppotunity to respond
to this question.
John Glave
803-646-1840
Without SIRIUS for 6 Days now and counting
AND ANOTHER CUSTOMER SERVICE EMAIL I SENT:
Concerning the below quoted email, why is a question about Lack of Equipment Support answered by a solicitation to purchase additional equipment and programming at additional cost?
From Sirius Radio Equipment <Equipment@sirius-radio.com>
To John R Glave <zach12@aikenelectric.net>
Date Thu, 22 Dec 2005 12:09:09 -0500
Subject Re: Equipment (KMM3638487I6774L0KM) ...yaday yada yada...
From zach12 <zach12@TOOLKITMAIL.COM>
To Sirius Radio Equipment <Equipment@sirius-radio.com>
Date Thu, 22 Dec 2005 13:54:29 -0500
Subject Re: Equipment (KMM3638487I6774L0KM)
Dear Elyza,
Why should I be FORCED to spend an additional $84 a year due
to the fact that my Equipment (Which is not even a year old
yet) has been rendered useless due to the non-availability
of parts? This E-mail reaffirms my belief that SIRIUS cares
NOTHING about customer service and EVERYTHING about
$$$$$$$$$$. NOW: PLease answer the question: Why is my <1
year old equipment package not being supported with adequate
spare parts inventory?
Alos please send me the email address of the CEO and Board
of Directors so I can provide them the oppotunity to respond
to this question.
John Glave
803-646-1840
Without SIRIUS for 6 Days now and counting
AND ANOTHER CUSTOMER SERVICE EMAIL I SENT:
Concerning the below quoted email, why is a question about Lack of Equipment Support answered by a solicitation to purchase additional equipment and programming at additional cost?
From Sirius Radio Equipment <Equipment@sirius-radio.com>
To John R Glave <zach12@aikenelectric.net>
Date Thu, 22 Dec 2005 12:09:09 -0500
Subject Re: Equipment (KMM3638487I6774L0KM) ...yaday yada yada...
12-23-2005, 05:21 PM
#40
Super Moderator
Thread Starter
Join Date: Jul 2002
Location: My BIG ol TURBO-DIESEL
Posts: 5,181
From Sirius Radio Equipment <Equipment@sirius-radio.com>
To John R Glave <zach12@aikenelectric.net>
Date Fri, 23 Dec 2005 17:45:06 -0500
Subject Re: Equipment (KMM3646024I6774L0KM)
Dear John,
We appreciate the time you have taken to contact us regarding our
customer service. We apologize for any poor customer service you
experienced with SIRIUS. We can not replace your equipment because it
was purchased at Radio Shack. We truly understand your frustration with
issue.
Our most important goal is to ensure that you feel we are doing
everything we can to resolve your issue. We would like to apologize for
any dissatisfaction you have regarding our Customer Service. We would
like to inform you that we have forwarded this to our Customer Care
Management Team for further consideration as well.
We hope that we can resolve this issue for you, and see you as a SIRIUS
subscriber in the future. Happy Holidays from all of us at SIRIUS!
We are committed to providing you with the best in customer care. If
you have any more questions, please feel free to contact SIRIUS Customer
Care. For your convenience, we are available 24 hours a day, 7 days a
week at:
1-888-539-SIRIUS (7474)
As well as by email at:
http://www.sirius.com/customercare
Sincerely,
Christina A
SIRIUS Customer Care
To John R Glave <zach12@aikenelectric.net>
Date Fri, 23 Dec 2005 17:45:06 -0500
Subject Re: Equipment (KMM3646024I6774L0KM)
Dear John,
We appreciate the time you have taken to contact us regarding our
customer service. We apologize for any poor customer service you
experienced with SIRIUS. We can not replace your equipment because it
was purchased at Radio Shack. We truly understand your frustration with
issue.
Our most important goal is to ensure that you feel we are doing
everything we can to resolve your issue. We would like to apologize for
any dissatisfaction you have regarding our Customer Service. We would
like to inform you that we have forwarded this to our Customer Care
Management Team for further consideration as well.
We hope that we can resolve this issue for you, and see you as a SIRIUS
subscriber in the future. Happy Holidays from all of us at SIRIUS!
We are committed to providing you with the best in customer care. If
you have any more questions, please feel free to contact SIRIUS Customer
Care. For your convenience, we are available 24 hours a day, 7 days a
week at:
1-888-539-SIRIUS (7474)
As well as by email at:
http://www.sirius.com/customercare
Sincerely,
Christina A
SIRIUS Customer Care