89 Rag

CD's!!!!!



**** morning radio programs, those ******* need a real job!

Rob x-7

I listen to jack fm, no djs to blab all morning

vosko

i keep getting free xm radio's anyone want a myfi for $50 ? haha

rowtareh

holy ****, banzai is GRUMPY!! i guess he did not get laid?(setting this post up for future fun posts)

banzaitoyota

Track by Reference Number



Unable to track shipment "FJESTORE219601".

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Remember, UPS Reference Numbers can contain any combination of letters and numbers up to 35 characters.





where is my part?????

banzaitoyota

I am EXTREMELY dissatisified with SIRIUS's level of support for equipment that is not even 1 year old yet.



The DETAILS:



I received a complete ORBITER package (Mobile Docking,Home Docking and Boombox) as a Christmas Present on Dec. 25 2004. The mobile docking station burned out on Dec 18, 2005. I contacted Radio Shack (Original retailer of the Sirius PACKAGE) and they do not have a replacement part available; however they are more than willing to SELL me NEW equipment which is not compatable with my other peripherals.



No problem, I call SIRIUS Customer Service; after waitng 12 minutes on Hold, my call is answered and I am transferred to Wayne (Contact number 866-257-7726) where I am informed that this is a Radio Shack problem. I have now been on the phone for 45 minutes. I am then transferred AGAIN to someone who suggests I contact FlyingJ Estore to order my parts (at my expense). I Place an order and after paying for expedited shipping, I call to check and find out they are backordered until the first week of Jan. 2006 at the earliest.





So, I was sold a system that ceased to have any semblence of product support in less than a year, I am subscribing to a service that I cant use for its intended function. And what is SIRIUS planning on doing about it?



I did not buy the equipment just to have it sit in my car, but unfortunately that is all its doing. WHY SHOULD I CONTINUE TO RECOMMEND THIS SERVICE? I initally liked the concept, my family has purchased 3 additional units. I am EXTREMELY disappointed in the callous/uncaring manner this problem has been handled. Your CSR's offer their apologies, but apologies arent turning the music on in my vehicle.



This is the 3rd letter I have written without a single response, why is that? Where is your customer service commitment?



John Glave

803-646-1840

Rob x-7

should have went XM, there is probably a reason why they are outselling Sirius

banzaitoyota

Date: Tue, 20 Dec 2005 10:11:19 -0600 (CST)

From: CustomerCare <customercare@sirius-radio.com>

To: John R Glave <zach12@aikenelectric.net>

Subject: Thanks, We got your email! (KMM3625047I6774L0KM)







At SIRIUS, our customers matter - that's why we love hearing from you.

We believe we offer the best audio entertainment in the world and we

want you to think so too.



We'll be in touch in the next 24 hours, so in the meantime rest assured

that you've done your part - now we'll do ours.



Remember to ask about great subscription plans that save you money: pay

for 11 months and get one month free with our annual subscription; and

save over $36 with our two-year subscription!



Thanks again,



SIRIUS



Visit us on the web at http://www.sirius.com



Have SIRIUS in your home? Be sure to check out our Home Antenna

Placement Tips at www.sirius.com/getsirius/homeantenna

Rob x-7

way to go form letter response!

j9fd3s

the bot works!