SPEED_NYC

LASTLY ppl who complain about the amount of time thier car is in a shop for what they think are minor repairs, remember that any getty or sunoco gas station can fix your car 'right now, no waiting' because they have no ******* customers. when you take your car to a specialist, especially one with a good reputation and loyal customer base, there will be a wait. remember when i said you're no more or less important that any other customer? its true. so just because you're "only getting a cat back installed" dosent mean that you should come before the 3 ppl waiting for engine builds or tranny swaps. again, at a less popular or busy shop there is always less of a wait, but when you think or the reasoning behind the wait its understandable, and for those ppl who love thier rx7's its actually confidence inspiring. example if you dont believe me try this yourself. KD rotary is a great shop with a large customer base, call there on any day of the week and see if anyone answers the phone or if you get the machine with the full inbox. secondly if you do get someone to answer the phone, see what percentage of the time its Kim or Dave (owners) thirdly tell them you want a Fd street port motor build and haltech install with dyno tune. I GUARANTEE you the next sound you hear is a calander flipping open so they can give you an appointment to bring your car in (not get worked on yet) thats at least 4-6 weeks away. GOOD SHOPS STAY BUSY im not knocking KD they are doing what they have to do to meet customer demand and remain profitable. nobody complains about the waits to get work done at KD though because thier customers understand that quality work takes time and they accept that when choosing KD. ppl who complain about prices, wait times, phone service with other local shops need to make that same decision before deciding on a shop as well...



thank you.

SPEED_NYC

just to clarify none of my comments here are directed at any of the posters in this thread in particular, and my comments are not in defense of J&R either. these are my feelings on intrnet trolls talking **** about places they have no first hand experience with and customers complaining about shop prices, service, ect IN GENERAL.



anything ive said here goes for PFS, T&R, KD, J&R, Kahren, TRI-STATE, JR's, and many others. all of the shops i listed are great shops that do good work, and every one of them has had customers come on here and bash them at one time or another. that dosent mean thier bad and you should never go there, it just proves that you cant please all the ppl all the time.



so jason and that other guy that mentioned J&R dont feel like i was aiming this stuff at you guys, i just took this as an opportunity to type a public service announcement because its been on my mind for a while and i had some free time at work. i actually wish this was in another section where it would get more FB and FD traffic as well.



and sorry for thread jacking, glad to hear your motor is OK. redturbo

Rob x-7

Roan touched on alot of things, all of them true with any busy shop.

I see it where I work as well, good example is Kevin's paint job, if I only worked on that and didnt go to work and have other people to take care of as well I could have gotten it done in 2 weeks, 3 tops



but that never happens, cant make a living off one job.

pepperhead

I am a person that has dealt with j&r. Joe and roan were great to me. only complain was it took waay too long. the work i was for the most part very happy with. Just something quick i actually broke down on the side of the road 2 weeks after i picked up my car. i called joe PISSED and he actually walked me through some things on the phone and i was drivin in 5 min. for someone to take the time and try to do a trial and error on the phone; alot of props. and i will be back there shortly.

SPEED_NYC

[quote name='pepperhead' date='Jul 1 2005, 03:16 PM']I am a person that has dealt with j&r. Joe and roan were great to me. only complain was it took waay too long. the work i was for the most part very happy with. Just something quick i actually broke down on the side of the road 2 weeks after i picked up my car. i called joe PISSED and he actually walked me through some things on the phone and i was drivin in 5 min. for someone to take the time and try to do a trial and error on the phone; alot of props. and i will be back there shortly.


[/quote]



thanx for posting that. sorry about the long wait, but im glad that you were happy with the work.



its very true that unhappy customers will be quick to post negative things, but ppl almost never post the good experences. joe is good about taking care of his customers. i've made road service calls for and with joe many times to fix or pick up a customers car when they've been stranded or when the road side repair would be cheaper than having the customer hire a tow truck, and then pay us to fix the car. i dont know if the people reading this know or not, but that is not a very common thing in this business.

ROTARYROCKET7

[quote name='SPEED_NYC' date='Jun 30 2005, 08:10 AM']just to clarify none of my comments here are directed at any of the posters in this thread in particular, and my comments are not in defense of J&R either. these are my feelings on intrnet trolls talking **** about places they have no first hand experience with and customers complaining about shop prices, service, ect IN GENERAL.



anything ive said here goes for PFS, T&R, KD, J&R, Kahren, TRI-STATE, JR's, and many others. all of the shops i listed are great shops that do good work, and every one of them has had customers come on here and bash them at one time or another. that dosent mean thier bad and you should never go there, it just proves that you cant please all the ppl all the time.



so jason and that other guy that mentioned J&R dont feel like i was aiming this stuff at you guys, i just took this as an opportunity to type a public service announcement because its been on my mind for a while and i had some free time at work. i actually wish this was in another section where it would get more FB and FD traffic as well.



and sorry for thread jacking, glad to hear your motor is OK. redturbo


[/quote]



Before i joined this forum i knew many people that went to J and R. One day i backed up manny when he had a problem with the service at JandR i backed him up becuase it was true. From what i heard it was pretty fucked up. Then NICK my other boy told me other bad ****. Then jeff told me some more stuff..then JOhn, i jsut kept hearing bad ****. I never took a position on the shop being either good or bad. I just said for the people that i heard stories from thats PHUCKED Up. SO i took a position not against the shop but a position with the type of service that was delivered. But like ya said if they was that shitty no one would go there anymore. SO for every 1 disattified customer there are 8-10 happy ones.



I went to T&R shelled out over $600. from a scale 1-10 i give it a 6. TONY is a great guy, but you cant expect him to work on your car. ANd who knows if his employees do everything that is asked. I guess T&R is better for performance type stuff.. I dont think i will be taking my car to any rotary/mechanic shop. I just wanted my car ready for ROTORFEST, and everyone was saying good things. So i put my own money on the line and have my own opinions. SOme good and some bad.



But anywhere you take your car your always going to have problems. In our day and age people dont take that much pride in waht they do as in teh "older" days. People take jobs becuase its a job, not a career. But whatevers i love rotaries and people will take there cars to shops all the time. So just hope you dont get screwed over by any of them, and if you do then you know better for the next time you have a problem.





EDIT: I apologize if what i wrote above doesnt make sense but i dont want to proof read it. Also i never met or been to JUDGE itos shop and i been reading posts about some very disattisfied customers. Im not saying TERRIBLE but how hes handling some stuff isnt cool. But im not gonna sit here and bag his shop or his work (which i heard was excellent). Im more concerned on CUSTOMER SATISFACTION, making sure you keep your clientelle happy. Even if you may have screwed them over, that can all be fixed through proper servicing to keep them happpy. I dont mind spending double the money if i know this guy can and will do a better job than the other guy. I rather pay for good service and have no headaches then skim a lil and be wary of other people or shops.



I dunno waht im saying i hope it makes sense. PEACE

JASON NYC

Apex13B

I'm always quick to call out **** work. Its just one of my personality quirks, in my line of work a mistake can cost a customer a 200,000+ dollar race car, a 25,000 dollar race motor (cheap one) or even worse, serious injury and death. Joe's shop banged out a clutch job and diff mount replacement for me in a day. He didnt charge enough too (i mean that in a good way). I had a auto-cross event and I needed the car to be at 100%. What happened while driving to the event was unacceptable IMO. The issue was addressed calmly and effectively. Joe's service to me was personal and I'd rate it 90%. I have met quite a few people randomly while driving my vert that have had nothing but good things to say about joe and his shop. Let he correct that and say i have met MANY people, since i lived in close proximity to J&R's at the time i owned my vert.



All in all I was happy, and i constantly recommended J&R's, and had stolen a large stack of his business cards to hand out!



This opinion has changed.





see you at rotorfest roan, first beer's on me

Apex13B

I'd like to add that I didnt run to my computer, and start screaming and crying here when what happened, well happened.

DJ Blu

that is an issue that i would actually like to address.



i feel that to many people will find something wrong and just start bitching on the internet... It takes ***** to go back there and confront someone about work, but it is worth it. Remember, you paid for it. Most shops will be happy to fix anything wrong with their work, sometimes even give u a partial/full refund/free parts... stuff like that. Your business matters to them. before bitching... go and talk it out, you will probably be happily satisfied then if it doesn't work out, bring it up and start flaming. This will hopefully lead to a better relationship w/the company that could be productive in the future. Or even just a quiet ending of your relationship... either way it will be much better than setting out to ruin someone else.

SPEED_NYC

[quote name='Apex13B' date='Jul 9 2005, 12:19 PM']I'd like to add that I didnt run to my computer, and start screaming and crying here when what happened, well happened.


[/quote]



Nick, I really dont know what incident you're referring to on your way to an autocross event. please explain, i was probably still working at the shop when whatever hapened hapened, but i guess i wasnt made aware of it. btw i have no business relationship with J&R anymore, not that it would have mattered if i did, i never tried to hide or hush any bad experiences that customers had with me or the shop. ppl on here should know the good and the bad, please share your story nick