Any Good Repair Shops In Queens Ny
06-29-2005, 06:41 PM
#11
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Join Date: Feb 2002
Location: Amityville, New York
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its a tough business repairing these cars, factor in using old used parts and I can see how it would constantly cause problems and people not being totally happy
I have heard my share of T&R stories as well and I always say there are 2 sides to every story and then there is the truth
I have heard my share of T&R stories as well and I always say there are 2 sides to every story and then there is the truth
06-29-2005, 06:43 PM
#12
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Join Date: Jun 2005
Location: ORANGE COUNTY!
Posts: 10
i know alot about t&r i know the fellas that do pretty much all the work... they did alot of my tuning, great guys and they have one hella fast FD but that besides the point... id definatly talk to them with any problems
06-29-2005, 07:35 PM
#13
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I didnt mean that comment saying T&R is bad, im saying that there will always be someone who isnt happy
most people always "hear" stories and have no first hand knowledge of the facts, then there are people who say they "always hear bad things" simply because thats what they read on a message board.
unfortunetly most people only bitch about the bad, they rarely comment on the good. I bet for every person who has something bad to say about a shop there is 10 people who have good things to say, SOMETHING keeps them in business
most people always "hear" stories and have no first hand knowledge of the facts, then there are people who say they "always hear bad things" simply because thats what they read on a message board.
unfortunetly most people only bitch about the bad, they rarely comment on the good. I bet for every person who has something bad to say about a shop there is 10 people who have good things to say, SOMETHING keeps them in business
06-29-2005, 08:03 PM
#14
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Join Date: Jun 2005
Location: ORANGE COUNTY!
Posts: 10
[quote name='Rob x-7' date='Jun 29 2005, 07:35 PM']I didnt mean that comment saying T&R is bad, im saying that there will always be someone who isnt happy
most people always "hear" stories and have no first hand knowledge of the facts, then there are people who say they "always hear bad things" simply because thats what they read on a message board.
unfortunetly most people only bitch about the bad, they rarely comment on the good. I bet for every person who has something bad to say about a shop there is 10 people who have good things to say, SOMETHING keeps them in business
[/quote]
exactly... i like your point... honestly i trust them... but it is true that someone else may not... but from experience i like them someone may not... thats fine its an opinion, plus i think thats all thats really down in the queens area.. im not too sure on that but he, its all good!
most people always "hear" stories and have no first hand knowledge of the facts, then there are people who say they "always hear bad things" simply because thats what they read on a message board.
unfortunetly most people only bitch about the bad, they rarely comment on the good. I bet for every person who has something bad to say about a shop there is 10 people who have good things to say, SOMETHING keeps them in business
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[/quote]
exactly... i like your point... honestly i trust them... but it is true that someone else may not... but from experience i like them someone may not... thats fine its an opinion, plus i think thats all thats really down in the queens area.. im not too sure on that but he, its all good!
06-29-2005, 09:36 PM
#15
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Thread Starter
Join Date: May 2005
Posts: 19
Thanks for all the advice and replies , i think i found my overheating problem it is my fan clutch,i thought it was working wright but i let the car overheat a little and stuck a rolled up news paper in the fan and it stoppped right away no resistance at all.now i will flush the rad and see if that stuff in there is just slime and gunk in there .I just got the car so i dont know how long that stuff has been in there,i will flush it and will replace plugs and wires and see how it goes.i think the slight power loss i was getting was when the car was overheating going above the 1/2 mark on the gauge up to 3/4,below that the car seems run good.so for now i think i am safe, is there an after market clutch fan that will work on this car or is my only option to get screwed by the dealer ,i dont want a used one.and thanks for the tips on the repair shops.
06-30-2005, 06:00 AM
#16
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Join Date: Feb 2002
Location: Amityville, New York
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while you have the coolant out get a thermostat from the dealer and change that too, it will come with the gasket for like $13 or so.
take your chances and get another cluch fan, maybe try a GOOD autoparts store and see if there is a aftermarket stock replacement
take your chances and get another cluch fan, maybe try a GOOD autoparts store and see if there is a aftermarket stock replacement
06-30-2005, 07:30 AM
#17
Senior Member
Join Date: Apr 2003
Location: Long Island, NY
Posts: 442
echo what rob said... start w/the thermostat... before you put it in, put it in boiling water (to make sure it will open @ 180 degrees)
also make sure you stay w/the mechanical fan... its alot safer than running electrical ones.
also make sure you stay w/the mechanical fan... its alot safer than running electrical ones.
06-30-2005, 08:35 AM
#18
Senior Member
Join Date: Sep 2002
Posts: 1,089
[quote name='Rob x-7' date='Jun 29 2005, 04:35 PM']most people always "hear" stories and have no first hand knowledge of the facts, then there are people who say they "always hear bad things" simply because thats what they read on a message board.
[/quote]
you're right, a lot of the ppl on here who say **** like "yeah they suck, they dont know what thier doing" have never spent a dollar in, or stepped foot in the door of the places thier bashing to begin with. they just regurgitate what they read or hear.
[quote name='Rob x-7' date='Jun 29 2005, 04:35 PM'] for every person who has something bad to say about a shop there is 10 people who have good things to say, SOMETHING keeps them in business
[/quote]
You truly are an intelegent. man rob. something has got to be going right
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you're right, a lot of the ppl on here who say **** like "yeah they suck, they dont know what thier doing" have never spent a dollar in, or stepped foot in the door of the places thier bashing to begin with. they just regurgitate what they read or hear.
[quote name='Rob x-7' date='Jun 29 2005, 04:35 PM'] for every person who has something bad to say about a shop there is 10 people who have good things to say, SOMETHING keeps them in business
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You truly are an intelegent. man rob. something has got to be going right
06-30-2005, 08:45 AM
#19
Senior Member
Join Date: Sep 2002
Posts: 1,089
[quote name='Rob x-7' date='Jun 29 2005, 04:35 PM']most people always "hear" stories and have no first hand knowledge of the facts, then there are people who say they "always hear bad things" simply because thats what they read on a message board.
[/quote]
you're right, a lot of the ppl on here who say **** like "yeah they suck, they dont know what thier doing" have never spent a dollar in, or stepped foot in the door of the places thier bashing to begin with. they just regurgitate what they read or hear.
[quote name='Rob x-7' date='Jun 29 2005, 04:35 PM'] for every person who has something bad to say about a shop there is 10 people who have good things to say, SOMETHING keeps them in business
[/quote]
You truly are an intelegent. man rob. something has got to be going right to keep the rent paid and the lights on. I'm not just taling about any one shop here, but all the shops that have gotten bashed on these boards. in other words all of them. for ppl who have been in the rx7 community more than a year you should all know that there isnt one shop in this country that hasnt had at least one pissed off customer come on here and post a bad experence. for some shops these bad experences are more frequent than others. but the point remains, any shop that does thousands of rx7 repairs a year will get an unhappy customer once in a while.
lets look at the sample sizes here. your buddy who "knows everything about rx7's" and works outta his mothers back yard fixes 10 rx7's a year. out of those 10 cars only one customer was dissatisified. on the other hand, take a big shop that fixes 110 rx7's a month and look at that one customer a month thats unhappy. when you look at the percentages, the shop is doing pretty damn good, customer service wise.
ill add more to this later im at work right now
[snapback]732244[/snapback]
[/quote]
you're right, a lot of the ppl on here who say **** like "yeah they suck, they dont know what thier doing" have never spent a dollar in, or stepped foot in the door of the places thier bashing to begin with. they just regurgitate what they read or hear.
[quote name='Rob x-7' date='Jun 29 2005, 04:35 PM'] for every person who has something bad to say about a shop there is 10 people who have good things to say, SOMETHING keeps them in business
[snapback]732244[/snapback]
[/quote]
You truly are an intelegent. man rob. something has got to be going right to keep the rent paid and the lights on. I'm not just taling about any one shop here, but all the shops that have gotten bashed on these boards. in other words all of them. for ppl who have been in the rx7 community more than a year you should all know that there isnt one shop in this country that hasnt had at least one pissed off customer come on here and post a bad experence. for some shops these bad experences are more frequent than others. but the point remains, any shop that does thousands of rx7 repairs a year will get an unhappy customer once in a while.
lets look at the sample sizes here. your buddy who "knows everything about rx7's" and works outta his mothers back yard fixes 10 rx7's a year. out of those 10 cars only one customer was dissatisified. on the other hand, take a big shop that fixes 110 rx7's a month and look at that one customer a month thats unhappy. when you look at the percentages, the shop is doing pretty damn good, customer service wise.
ill add more to this later im at work right now
06-30-2005, 10:45 AM
#20
Senior Member
Join Date: Sep 2002
Posts: 1,089
its a shame that we cant have a rx7 specialty shop that does ecelent work and has that individual customer attention, its also a fact of life that such a place cannot exist. as soon as a good shop gets a reputation for being good t what they do, ONE OF TWO THINGS MUST HAPPEN.
1) the shop will expand to deal with the exponential growth in customer base, and as such will loose that small town shop feel where the owner has the luxury of talking to every person that calls with an rx7 related question for an hour on the phone. if any work is to get done, phone time must get cut. PERIOD. unfortunately customers see this as, "i can never get these guys on the phone anymore. they dont care about thier customers"
2) the owner of the shop tries to keep that same attitude and feel the shop had when it was a one man opperation and his monthly overhead was 1/3 of what it is now. in this situation, the owner is happy to pick up the phone as often as it rings and discuss at length whatever happens to be on the callers mind. what happens then is that work never gets done on time, customers still get pissed, and eventually the shop goes outta business because talking on the phone dosent pay the bills.
this is the case for ANY specialty shop. not just the ones i have had experence working in. customers need to understand that just because the guy working on your car dosent answer the phone during business hours or dosent call you back within te minutes dosent mean he's avoiding you, IT MEANS HE"S WORKING ON YOUR ******* CAR, OR ONE OF HIS OTHER CUSTOMERS CARS. remember, YOU ARE NOT THE ONLY CUSTOMER, AND YOU'RE NO MORE OR LESS IMPORTANT THAN THE OTHER CUSTOMERS
as i said these things hold true for any shop. i'll give you a quick example of some things ive seen at J&R. for those of you that dont know J&R is one of the largest and busiest rotary performance shops in the tri state, if not east coast. in the begining joe would take time to talk to intrested callers about anything rotary related, years later and after a few moves to larger and larger facilities, the phone calls have quadrupled, and the customer base has exploded. there simply is no way that joe can talk to even half of the ppl that call and still get work done. it cant happen. there are several options here.
hire a secrtary- this cost would have to get past on to the customers, and a secretary wouldnt be able to help answer technical questions (which are the majority of calls)
dont answer phone at all-- you may laugh but this is the official policy of some succesful east coast rotary shops. thier answering machine message says that they dont take calls during business hours thier inbox is always full too. this works, but there are occasions where somebody REALLY needs to talk to joe or someone at the shop immediately
have one of the other mechanics in the shop feild phone calls and weed out time wasters-- this is the best option of the three and this is the only effective way to keep in touch with your customer base and give everyone time to get work done. it works at T&R (although i think they have recently hired a secretary) and it works at J&R.
1) the shop will expand to deal with the exponential growth in customer base, and as such will loose that small town shop feel where the owner has the luxury of talking to every person that calls with an rx7 related question for an hour on the phone. if any work is to get done, phone time must get cut. PERIOD. unfortunately customers see this as, "i can never get these guys on the phone anymore. they dont care about thier customers"
2) the owner of the shop tries to keep that same attitude and feel the shop had when it was a one man opperation and his monthly overhead was 1/3 of what it is now. in this situation, the owner is happy to pick up the phone as often as it rings and discuss at length whatever happens to be on the callers mind. what happens then is that work never gets done on time, customers still get pissed, and eventually the shop goes outta business because talking on the phone dosent pay the bills.
this is the case for ANY specialty shop. not just the ones i have had experence working in. customers need to understand that just because the guy working on your car dosent answer the phone during business hours or dosent call you back within te minutes dosent mean he's avoiding you, IT MEANS HE"S WORKING ON YOUR ******* CAR, OR ONE OF HIS OTHER CUSTOMERS CARS. remember, YOU ARE NOT THE ONLY CUSTOMER, AND YOU'RE NO MORE OR LESS IMPORTANT THAN THE OTHER CUSTOMERS
as i said these things hold true for any shop. i'll give you a quick example of some things ive seen at J&R. for those of you that dont know J&R is one of the largest and busiest rotary performance shops in the tri state, if not east coast. in the begining joe would take time to talk to intrested callers about anything rotary related, years later and after a few moves to larger and larger facilities, the phone calls have quadrupled, and the customer base has exploded. there simply is no way that joe can talk to even half of the ppl that call and still get work done. it cant happen. there are several options here.
hire a secrtary- this cost would have to get past on to the customers, and a secretary wouldnt be able to help answer technical questions (which are the majority of calls)
dont answer phone at all-- you may laugh but this is the official policy of some succesful east coast rotary shops. thier answering machine message says that they dont take calls during business hours thier inbox is always full too. this works, but there are occasions where somebody REALLY needs to talk to joe or someone at the shop immediately
have one of the other mechanics in the shop feild phone calls and weed out time wasters-- this is the best option of the three and this is the only effective way to keep in touch with your customer base and give everyone time to get work done. it works at T&R (although i think they have recently hired a secretary) and it works at J&R.