Davinci Motorworks Bad!
02-16-2004, 11:35 AM
#1
Member
Thread Starter
Join Date: Dec 2001
Location: Massachusetts
Posts: 54
Thread deleted
TEAMAFX
Can someone tell me why the thread was deleted? I was just checking the tracking info and now the delivery date is wed. This is unacceptable, thats over a month with the money and no product. Im sorry but that is un called for, and I would appreciate a response. If it was still at the shop during my message to you, the post, and my phone calls and I was lied to for the 2nd time then I this is ridiculous. It should have been sent out 2 day air to help compensate for the customer service. If this is deleted again, ill repost it in other forums, its not appreciated, as I have a right to discuss and comment when things are wrong, as that is eliminating my right to voice my mind and thats unlawful. Please respond asap. Thanks
Joe
P.S. ive been trying to be as nice about this as possible but this is getting out of hand.
DAVINCI1
First Off, you were NEVER lied to. You were mis-informed as we were about the delivery schedule of our wastegate shipment wich, you were informed about and had no problem with it. We thought they were delivered Tuesday as we explained to you over the phone, but after inspection they did not send the flanges which set us back an additional 4 days. We hope you enjoyed the discounted price of $2,500.00 for the T04R kit you recieved, because it will never happen again!
As for the Deleted Posts, guess what? It's our judgement call not yours. It was not a valid complaint.
Jo @ AFX/ADO Racing = BANNED FROM DOING BUSINESS WITH DAVINCI MOTORWORKS.
One again this was for a discounted kit sent 4 days late.
The owner also sent me home early w/o pay after reading your post, so thank you very much.
STEVE
ZOMBEGTA
Steve has been at my house crying and drinking all afternoon. TeamAflax you need to realize that whining about petty problems affects others. 4days.......4days get over it. Why do you have to be like that, why come down on a brother.
TEAMAFX
Petty, Im sorry but Ive been doing buisness with other vendors for a long time now, i was more then patient with them. As I said if I had been informed that the product would have taken 32 days to get here after they recieved my payment I would have been fine with it. I was told about the wastegate and didnt have an issue waiting. I called 7th and was told the wastegate was in and that it would go the following day. I then waited until teusday to get a tracking number. I called and said I was told that it would have shipped already and inquired about the tracking number, it was given but no one has the sense to tell me it hadnt shipped. Then i call on thursday and ask why the tracking number on ups.com says that it wasnt picked up yet, and then I was told it went out on thursday morning. So I posted here to voice my concern with the way things were done, which I have a right to do. Then I track the package on ups.com again on friday and see that it was just picked up on friday and is now schedulded for wed of this week. I dont mind the delays if I would have been told about them. The idea that people knew I was calling and asking for tracking numbers and didnt tell me it still hadnt shipped bothers me. I was led to believe it had shipped 3 seperate days and none of them were true, only after I made this post did my package finally get shipped. So I believe that any customers concern is warranted and they have a right to voice them. If I was told up front what was going on I would have been fine. Also I had (2) more orders that were going to be placed for (2) t04s kits for customers and the way things were handled showed me that people are not the number 1 concern. If I had a customer order and then got the info I was given the last week to you, and relayed it to my customer only to have it changed day after day I would have one angry customer. This was a feel out run, and as I said Im sure the product will be top notch but the customer service leads something to be desired
ZOOMZOOM
Wow your goin to ban a guy from doing business with you because of your mistakes? How professional. You wont be doing business long that way son. I sure wont do business there either. I keep giving all my money to A-spec. Those guys are a class act ( A-spec tuning)
CCARLISI
Dishonest and rude, what a nice combination for a vendor.
This is a copy of the second thread I started on the other forum due to their poor customer service, both have been deleted without merrit. I am extremely unhappy with their service and attitude towards customer complaints and issues, and I would stay away. If u need more info on what happened pm me, thanks guys!
Joe
TEAMAFX
Can someone tell me why the thread was deleted? I was just checking the tracking info and now the delivery date is wed. This is unacceptable, thats over a month with the money and no product. Im sorry but that is un called for, and I would appreciate a response. If it was still at the shop during my message to you, the post, and my phone calls and I was lied to for the 2nd time then I this is ridiculous. It should have been sent out 2 day air to help compensate for the customer service. If this is deleted again, ill repost it in other forums, its not appreciated, as I have a right to discuss and comment when things are wrong, as that is eliminating my right to voice my mind and thats unlawful. Please respond asap. Thanks
Joe
P.S. ive been trying to be as nice about this as possible but this is getting out of hand.
DAVINCI1
First Off, you were NEVER lied to. You were mis-informed as we were about the delivery schedule of our wastegate shipment wich, you were informed about and had no problem with it. We thought they were delivered Tuesday as we explained to you over the phone, but after inspection they did not send the flanges which set us back an additional 4 days. We hope you enjoyed the discounted price of $2,500.00 for the T04R kit you recieved, because it will never happen again!
As for the Deleted Posts, guess what? It's our judgement call not yours. It was not a valid complaint.
Jo @ AFX/ADO Racing = BANNED FROM DOING BUSINESS WITH DAVINCI MOTORWORKS.
One again this was for a discounted kit sent 4 days late.
The owner also sent me home early w/o pay after reading your post, so thank you very much.
STEVE
ZOMBEGTA
Steve has been at my house crying and drinking all afternoon. TeamAflax you need to realize that whining about petty problems affects others. 4days.......4days get over it. Why do you have to be like that, why come down on a brother.
TEAMAFX
Petty, Im sorry but Ive been doing buisness with other vendors for a long time now, i was more then patient with them. As I said if I had been informed that the product would have taken 32 days to get here after they recieved my payment I would have been fine with it. I was told about the wastegate and didnt have an issue waiting. I called 7th and was told the wastegate was in and that it would go the following day. I then waited until teusday to get a tracking number. I called and said I was told that it would have shipped already and inquired about the tracking number, it was given but no one has the sense to tell me it hadnt shipped. Then i call on thursday and ask why the tracking number on ups.com says that it wasnt picked up yet, and then I was told it went out on thursday morning. So I posted here to voice my concern with the way things were done, which I have a right to do. Then I track the package on ups.com again on friday and see that it was just picked up on friday and is now schedulded for wed of this week. I dont mind the delays if I would have been told about them. The idea that people knew I was calling and asking for tracking numbers and didnt tell me it still hadnt shipped bothers me. I was led to believe it had shipped 3 seperate days and none of them were true, only after I made this post did my package finally get shipped. So I believe that any customers concern is warranted and they have a right to voice them. If I was told up front what was going on I would have been fine. Also I had (2) more orders that were going to be placed for (2) t04s kits for customers and the way things were handled showed me that people are not the number 1 concern. If I had a customer order and then got the info I was given the last week to you, and relayed it to my customer only to have it changed day after day I would have one angry customer. This was a feel out run, and as I said Im sure the product will be top notch but the customer service leads something to be desired
ZOOMZOOM
Wow your goin to ban a guy from doing business with you because of your mistakes? How professional. You wont be doing business long that way son. I sure wont do business there either. I keep giving all my money to A-spec. Those guys are a class act ( A-spec tuning)
CCARLISI
Dishonest and rude, what a nice combination for a vendor.
This is a copy of the second thread I started on the other forum due to their poor customer service, both have been deleted without merrit. I am extremely unhappy with their service and attitude towards customer complaints and issues, and I would stay away. If u need more info on what happened pm me, thanks guys!
Joe
02-16-2004, 11:45 AM
#2
Senior Member
Join Date: Jul 2002
Posts: 331
so to sum things up you prepaid for a kit that hadnt arrived and you were cool with the fact that the shipment was delayed, but then when it didnt get sent out for 4 days you went all crazy?
kinda funny how you can wait for a month and then go nuts with 4 days.
kinda funny how you can wait for a month and then go nuts with 4 days.
02-17-2004, 06:28 PM
#4
Member
Thread Starter
Join Date: Dec 2001
Location: Massachusetts
Posts: 54
Actually, it was supposed to go out orginally on the 6th but you didnt see that. i was giving the backround on it. I called and ask if it shipped then and they said that as soon as the wastegate showed it would go out. Then they kept telling me it went out when it didnt over the next week and a half. Several time I was told it left this morning, or its going out tommorrow and none of it were true, when they still had the kit in the shop. Thats not how to treat anyone, let alone another vendor. I had other orders for them, but if I were to order a turbo kit and then be told it went out and will be there on a certain time and they keep lying and pushing it back, my customer would be down my throat. I was calm for a while, but once I was lied too and told to expect it on a certain time I set up installation dates, among other things and they all had to cancelled. I wouldnt have been upset if they didnt lie in the first place. Its about good buisness, maybe you cant understand that.
02-19-2004, 01:33 PM
#5
Senior Member
Join Date: Aug 2002
Location: Denver, CO
Posts: 4,985
All of us are understanding that poor customer service is a huge priority in the aftermarket auto accessories industry. My spin on your thoughts is this:
You're using the word 'lie' a lot. I understand that to mean that you were willfully neglected, or information was knowingly withheld or malisciously distorted. I have a hard time understanding why a new business would go through all the trouble of maliciously (with intent to harm or defraud) an obviously large-spending customer? It doesn't add up.
If I was a new business I'd be trying my hardest to please my customers. I wouldn't be offering them discounts and trying to burn them..
In all fairness, I know people at DaVinci, and I would be hard pressed to find a time when those people weren't anything but absolutely respectful, courteous, honest and thoughtful.
I also have no understanding of your current situation, except that you pre-paid for a product that was recieved later than intended.
What I read from your post is that you're upset and you'd like DaVinci to go down in flames. I'm really not clear on why, could you elaborate on my understanding? It seems that there has been a miscommunication, but that everything worked out in the end, is that not the case?
You're using the word 'lie' a lot. I understand that to mean that you were willfully neglected, or information was knowingly withheld or malisciously distorted. I have a hard time understanding why a new business would go through all the trouble of maliciously (with intent to harm or defraud) an obviously large-spending customer? It doesn't add up.
If I was a new business I'd be trying my hardest to please my customers. I wouldn't be offering them discounts and trying to burn them..
In all fairness, I know people at DaVinci, and I would be hard pressed to find a time when those people weren't anything but absolutely respectful, courteous, honest and thoughtful.
I also have no understanding of your current situation, except that you pre-paid for a product that was recieved later than intended.
What I read from your post is that you're upset and you'd like DaVinci to go down in flames. I'm really not clear on why, could you elaborate on my understanding? It seems that there has been a miscommunication, but that everything worked out in the end, is that not the case?
03-26-2004, 04:58 PM
#7
Senior Member
Join Date: Feb 2002
Location: Frederick MD
Posts: 6,331
Yes.
I own DaVinci Motorworks.
I own, but do not manage it.
Most of this transaction was out of my hands, as I'm full time military and I don't have ANY spare time to deal with these issues.. I have staff (That did what they could) to take care of that.
ANYWAY, No-one is, or has been unhappy with our service but this customer. We had a shipping company take its sweet *** time getting parts to us, and in turn pissed off this customer. It happens. We did all we could to get him his parts, but it was during the holiday season, and shipping was just jacked up.
Everyone on these forums knows me, and I do not lie. I have gone OUT OF MY WAY, on several occasions to help fellow car enthusiasts. This was just a big mess and is over and done with.. (we've now adjusted the waiting period to reflect this mishap as well)
Please see above for a SPECIAL NP deal. New thread..
I own DaVinci Motorworks.
I own, but do not manage it.
ANYWAY, No-one is, or has been unhappy with our service but this customer. We had a shipping company take its sweet *** time getting parts to us, and in turn pissed off this customer. It happens. We did all we could to get him his parts, but it was during the holiday season, and shipping was just jacked up.
Everyone on these forums knows me, and I do not lie. I have gone OUT OF MY WAY, on several occasions to help fellow car enthusiasts. This was just a big mess and is over and done with.. (we've now adjusted the waiting period to reflect this mishap as well)
Please see above for a SPECIAL NP deal.
03-30-2004, 12:10 AM
#8
Senior Member
Join Date: Mar 2004
Location: Tacoma, WA
Posts: 179
My 2 cents for what it's worth:
1. Durning holiday seasons its hard to get anything delivered as promised.
2. When a special order is taken and sounds like a great discount, you should keep in mind that the source they are ordering from may take a day or 2 to ship it out, that's beyond their controll.
If the supplier's employee sends it out via camel, he can't do anything about it.
3. Daddy always says you get more with honey than vinegar.
4. Ask if they have a shipping trace number so you can check it, or see if they can do this from their supplier.
5. If it's a new company they might need suggestions not bashing to get things resolved. An employee can only do so much before they take it to the next level, getting Blood Pressure up isn't going to solve anything.
Sounds like this got all out of hand, and a little patience could go along way. be nice to your brother if you want him nice back...
BTW ..I have never done business with either of these guys to my knowledge.
1. Durning holiday seasons its hard to get anything delivered as promised.
2. When a special order is taken and sounds like a great discount, you should keep in mind that the source they are ordering from may take a day or 2 to ship it out, that's beyond their controll.
If the supplier's employee sends it out via camel, he can't do anything about it.
3. Daddy always says you get more with honey than vinegar.
4. Ask if they have a shipping trace number so you can check it, or see if they can do this from their supplier.
5. If it's a new company they might need suggestions not bashing to get things resolved. An employee can only do so much before they take it to the next level, getting Blood Pressure up isn't going to solve anything.
Sounds like this got all out of hand, and a little patience could go along way. be nice to your brother if you want him nice back...
BTW ..I have never done business with either of these guys to my knowledge.
03-30-2004, 03:10 PM
#10
Member
Thread Starter
Join Date: Dec 2001
Location: Massachusetts
Posts: 54
Actually ive gotten more then a few emails from other people reguarding my post here and the one that was deleted before, and they have all asked me how to pursue with issues, as they cant get ahold of anyone and their parts dont fit