Why give tech support to someone who bought a 2nd hand used part from PFS?

It would be hard to give product support for the next 10 years on parts that have passed through 3-4 owners.

I woudnt give tech support to someone who did not but the parts directly from you.

Why give tech support to someone who bought a 2nd hand used part from PFS?

It would be hard to give product support for the next 10 years on parts that have passed through 3-4 owners.

I woudnt give tech support to someone who did not but the parts directly from you. [/quote]

That kind of ATTITUDE just continues to fuel the Customer Service Problem perceptions. So in effect your answer says: WE DO NOT STAND BEHIND WHAT WE SELL! The FD Aftermarket is a very small NICHE market. So... The guy who buys a FD equipped with a PFC is going to get 0 support from PFS? That will do wonders for your bottom line especially when THAT NEW OWNER is looking for a shop to do work on his car. NICE ATTITUDE!

Another good example on how not to handle customer service: HALTECH USA

For Good Customer Service Example: Rob @ Pineapple Racing

Here's my deal, If you got it from me. I'll drive to your house to help!

If you got it from someone else. . . you paid for there knowledge(or lack of) as well.

If you wanna pick my brain, get some of my knowledge, I'll give you basics.

Talk to the guy you bought it from. To me it's not fair to have to leave my loyal customers on hold while someone who isn't a customer of mine

just wants to talk. I respect loyalty and return the favor. But there are alot of people in the world who don't understand the concept.

I feel your pain, but it won't ever go away. . smile and hope they understand.

Don't get me wrong, I'd never just hang up the phone!! I'd never tell them to **** off!

Try and make them a customer, ask them to come in.

But I understand who you're talking about. . the one guy who never buys from you, but still wants your advice on everything!

Well, it happens.

wasnt specialt supposed to be leaving or am i thinking of someone else. something about some stupid high school bf/gf drama???

Who me?!?!Leaving, No! Not in highschool. . .not one for silly drama.

You must have mistaken me for someone else.

But it's nice to know you pay some kind of attention. https://www.nopistons.com/forums/pub...#>/biggrin.png

Why give tech support to someone who bought a 2nd hand used part from PFS?

It would be hard to give product support for the next 10 years on parts that have passed through 3-4 owners.

I woudnt give tech support to someone who did not but the parts directly from you. [/quote]

That kind of ATTITUDE just continues to fuel the Customer Service Problem perceptions. So in effect your answer says: WE DO NOT STAND BEHIND WHAT WE SELL! The FD Aftermarket is a very small NICHE market. So... The guy who buys a FD equipped with a PFC is going to get 0 support from PFS? That will do wonders for your bottom line especially when THAT NEW OWNER is looking for a shop to do work on his car. NICE ATTITUDE! [/quote]

https://www.nopistons.com/forums/pub...IR#>/boink.gif