Dear *EDITED*,



I would just like to let you know that I am gravely disappointed in the otcome of me sending my housings to "******EDITED*******" to be ceramic coating. When they were sent I had high expectations for the outcome of my housings and the final product.



Unfortunately as we both know I never got to see the final result of my $660+, in fact I never saw my housings again due to a shipping problem. Of course when I shipped them to you they were there in a few days, perhaps they were packaged poorly, perhaps its fedex's fault but upon searching the internet it seems your company has consistant shipping problems and people not receiving their final product. I personally find this outrageous, especially considering not ONCE did you even suggest you would refund me my $660+ i spent to have my ceramic housings coated. In fact not once did your company take ANY of the shipping blame. You did not even offer a future discount or any type of refund or monetary assitance whatsoever.



Instead I was put into a loop of emails and phone calls that has lasted almost a year. Yes you did finally get me the paperwork needed, however due to ANOTHER SHIPPING PROBLEM there was NO DECLARED VALUE for my package that was easily worth over $2,000. Due to YOUR SHIPPING ERROR I received a reimbursment check from FedEX today for $122.52. That does not even BEGIN to cover the amount of money I lost in this deal, hell it doesnt even cover how much I paid you guys to basically LOSE MY MOTOR.



This is ridiculous, this entire situation is ridiculous. Your company apparently has taken my $660+ gleefully, lost my motor, and said "oh well, someone else ships for us so that its cheaper" well guess what, you just cost me over $1900, and nevermind the fact that I now have to buy a new motor and my car has been sitting an entire extra year all because you needed to save a few bucks on shipping. That is just not a good platform to stand on. Yea you saved some dollars shipping through someone else, but you cost your customer $2000. Not only did you cost me $2000 BUT your company NOT ONCE offered any kind of reimbursement, and THEN I get this check from fedex telling me the value of my package was NOT DECLARED. A $2000 package WITH NO DECLARED VALUE???!?!?!?!



I demand something be done in terms of a reimbursement due to gross negligence on your part. I really do not want to take this farther, and yes I am overly angry at this very moment. At the least I feel i should be reimbursed ALL the money I paid to your company for the shipping both ways and for the ceramic coating, I personally feel I should be reimbursed for all of my losses and I feel that would be a good idea as far as customer service goes but at this point I figure I should set my sights low after this experience.



I have never had this issue even with random people on EBay, yet with a reputable company I lose $2,000? HOW IS THIS EXCUSABLE?



I feel as though my problem has been brushed to the side as if I don't matter, as I'm just another lowly customer who fills your pockets while you empty mine.



I await your response on this matter, and again I stress I am overly angry to a point which you can not even begin to realize.



Kevin Kowal.





_______________________



hmmm, so who here would try to save a few bucks by "shipping through a friend" who constantly loses motors in the mail?



yes a company who "uses a friend to ship since they have a cheaper rate with fedex"....sounds like a legit operation to me huh?



kevin.

well thats some ****. Sounds like a great business if they cant even handle to do shipping.

Sucks you got hosed. Seems like you ought to be able to prove approximate value and take them to court? It would probably be a huge waste of time, though. https://www.nopistons.com/forums/pub...1047683358.gif

Yeah, you are going against a multi-million dollar company, but if he saved all the replies from fedex, he could possibly win the case. If you get a million, hook me up with 5 bucks kev.

that would be some scam to ship rocks in a crappy box with a bad address would it not?

company name?

*EDITED*

have to watch what I fully post on the internet as im exploring all my possible abilities to proceed with this matter in another form.



But yes, banzai knows who *EDITED* is but I cant say anything.



kevin.

They are from Canada are they? Alberta? Any who, if you ever do get someting which i highly doubt in the way of motor parts, you can have it shipped to me, and I can ship it to you the next day.

I only know one 'rotary specialist' in alberta, thats where I got one of my engines. I have some small tales about that, if its the same company id be glad to share my experiences.

if the box wasnt insured for its "real" value, then fedex (or any shipping company) really isnt at fault. you CAN fault them for taking a year to pay $120 though...



in this case it would appear that the shipper, heretofore referred to as *EDITED* is at fault for not properly labling/insuring the package



so kevin, can you go after *EDITED* on the basis that they charged you for a service, but didnt provide it? i know they supposedly took your engine parts and did kinky things to them, but how do you know they did?hmmm?

Basic contract law states that since Kevin upheld his side of the bargain and *EDITED* did not, they breached the contract. Now, what he'd need to do, if possible, is prove that a contract was made, either written or oral.

Oh, and also that *EDITED* submitted to the obligation (which, if they agreed to do the work for such-and-such pay, they did). There's other issues, but unless Kevin threatened *EDITED* to enter it, that should be about it.

RX8 and J9 explained the basis of my standpoint. There was a contract when i paid them $660+ dollars for their service, they took my money but the contract was never fulfilled as i never received the final product.



Since the shipping error was made by THEM it means they breached the contract.



therefore i should be, at the very least, reimbursed for the work. and if they had any idea what customer service is i should be reimbursed for the value of my housings as well as for the work they did. therefore i should receive a $1950 check...minus the $122+ i got from fedex.



kevin.

Thats bullshit man, sorry to hear about all that, its to bad people get away with that kindas stuff. You should definatly try and do something about it like taking them to court its worth a try dont just let them get away with taking your free motor... It's probably sitting in they're shop somewhere or has been sold already to someone else. Really hope all this get sorted out and you get your motor and money back. Goodluck

have you talked to an attorney?

Basic contract law. Is there equity? Is there quid-pro quo? No. If the facts are as you stated, you will win a judgement against them.

yep they do have a website with a click to buy, or enter into a contract agreement button.....

I dont really even get the point of the resurfacing/coating in the first place, it only takes into account one single point of wear on the housings, it doesn nothing for the overall corner to corner warping of the rotor housings, or the fact they grow fat in the spark plug area..

Mazda also grinds the irons surface plates in reference to the bearing mounting surface, I dont think anyone else can do that either, and then replace the 2 level nitriding.

For the cost that the new parts are, I dont know how this kinda stuff even stays around, its not even cost effective.

well each brand new housings is almost $600.



i had relatively new housings which suffered from minor apex seal chatter due to them being 3mm, due to their relaive new-ness and lack of warping getting both of them recoated in a cermet coating for $660+ (total, 315 per housing plus shipping) was much more cost effective then spending $1100 on brand new ones.



but anyway im currently in talks with my lawyer about the situation thats why at the moment i cant say everything.



i will do my best to prevent other rotorheads from having this same situation with this company ever again.



kevin.

damn that sucks..however you are pretty much screwed unless you take them to court. First off take all emails shipping everything you have and send a copy to the BBB. they will try to settle the calim (if its a us company). If not you have to file with an attorney in Canada (most likley small claims ) (costing you more money than you lost) after you do all that and get you settlement and pay lawyer you have nothing to show for it..then you file it with you taxes as a loss for that year and get some of you cash back that way.

Thats the process I had to go through when I got hosed for a turbo kit for my subie several years ago

Wow, you are getting hosed for housings... PM me next time in you are in the market for housings... I think I would have chosen the slight chatter marks over even the resurfacing to be honest.. Like 3mm seals, there are alot of things done to a rotary which are a)not proven b)simply dont work c) are actually a downgrade from stock and dont serve any real purpose..



But I think I know who you are talking about anyway, sucks to get ripped off... Dont be afraid of Canadians in the future though, we arent all cut from the same cloth...

pming you in a moment about housings.



kevin.