i give up, TOPEKA?

shouldn't it be under warranty if its under a year old ???

Should, but I was willing just to buy the piece I need to EXPIDITE getting it working again.



Plus I took it apart https://www.nopistons.com/forums/pub...IR#>/smile.png

My roommate has Sirius and he's really fat. So that in itself should tell you something.

From Sirius Radio Equipment <Equipment@sirius-radio.com>

To John R Glave <zach12@aikenelectric.net>

Date Thu, 22 Dec 2005 12:09:09 -0500

Subject Re: Equipment (KMM3638487I6774L0KM)



Dear John,



Thank you for your recent email regarding your Orbiter. Instead of

replacing the Orbiter, you could add the new radio, such as the

Starmate, to your present account for only $6.99 extra a month. This

way your Orbiter would not be rendered worthless. We hope this answers

all your questions.



We are committed to providing you with the best in customer care. If

you have any more questions, please feel free to contact SIRIUS Customer

Care. For your convenience, we are available 24 hours a day, 7 days a

week at:



1-888-539-SIRIUS (7474)



As well as by email at:



http://www.sirius.com/customercare



Sincerely,



Elyza C

SIRIUS Customer Care



Did you know that SIRIUS has great money-saving billing options? You

can get 1-14 months free depending on the option you choose. Call us at

888-539-SIRIUS (7474) and we’ll help you choose the plan that’s right

for you!

My Email reply (for those who care)



From zach12 <zach12@TOOLKITMAIL.COM>

To Sirius Radio Equipment <Equipment@sirius-radio.com>

Date Thu, 22 Dec 2005 13:54:29 -0500

Subject Re: Equipment (KMM3638487I6774L0KM)



Dear Elyza,



Why should I be FORCED to spend an additional $84 a year due

to the fact that my Equipment (Which is not even a year old

yet) has been rendered useless due to the non-availability

of parts? This E-mail reaffirms my belief that SIRIUS cares

NOTHING about customer service and EVERYTHING about

$$$$$$$$$$. NOW: PLease answer the question: Why is my <1

year old equipment package not being supported with adequate

spare parts inventory?



Alos please send me the email address of the CEO and Board

of Directors so I can provide them the oppotunity to respond

to this question.



John Glave

803-646-1840



Without SIRIUS for 6 Days now and counting







AND ANOTHER CUSTOMER SERVICE EMAIL I SENT:



Concerning the below quoted email, why is a question about Lack of Equipment Support answered by a solicitation to purchase additional equipment and programming at additional cost?



From Sirius Radio Equipment <Equipment@sirius-radio.com>

To John R Glave <zach12@aikenelectric.net>

Date Thu, 22 Dec 2005 12:09:09 -0500

Subject Re: Equipment (KMM3638487I6774L0KM) ...yaday yada yada...

You go Banz!



Mark

so you can listen to your broken radio twice https://www.nopistons.com/forums/pub...1047683561.gif

I would forward you to the guy who sits in the cubicle next to me and say he is the CEO, so we can laugh at your emails

From Sirius Radio Equipment <Equipment@sirius-radio.com>

To John R Glave <zach12@aikenelectric.net>

Date Fri, 23 Dec 2005 17:45:06 -0500

Subject Re: Equipment (KMM3646024I6774L0KM)



Dear John,



We appreciate the time you have taken to contact us regarding our

customer service. We apologize for any poor customer service you

experienced with SIRIUS. We can not replace your equipment because it

was purchased at Radio Shack. We truly understand your frustration with

issue.



Our most important goal is to ensure that you feel we are doing

everything we can to resolve your issue. We would like to apologize for

any dissatisfaction you have regarding our Customer Service. We would

like to inform you that we have forwarded this to our Customer Care

Management Team for further consideration as well.



We hope that we can resolve this issue for you, and see you as a SIRIUS

subscriber in the future. Happy Holidays from all of us at SIRIUS!



We are committed to providing you with the best in customer care. If

you have any more questions, please feel free to contact SIRIUS Customer

Care. For your convenience, we are available 24 hours a day, 7 days a

week at:



1-888-539-SIRIUS (7474)



As well as by email at:



http://www.sirius.com/customercare



Sincerely,



Christina A

SIRIUS Customer Care