The board in my Truck adapter burned up.

with the rebates it will prolly be cheaper to get a new unit LOL

yep, wife is picking me up a starmate now, unfortunately It leaves my boombox and shop unit useless

yeah, my friend has one. I noticed how hot those things get. Its a little silly.

BOOMBOX! people still use that word? damn south carolinians.



anyways...your problem sounds.... SERIOUS.,.. HAHAHAHAHA oh im funny, you know it.



kevin.

Now you cant listen to howard stern!

for whatever reason sirrius calls the radio a boombox

http://www.sirius.com/servlet/ContentServe...d=1100707192532



Must go slink to my cage now

6 minutes on hold

8:15 but whose counting

10:30 my annoyance is growing

19 minutes

I was going to say that I was surprised a crusty guy like banzai would pay for radio.................... then I remembered he probably gets no radio in the sticks

**** IT!!!!! After >45 minutes of being transferred around I gave up



Ordered a docking station from Flying J truckstops





SIRIUS AND RADISHACK can lick my sweaty ballsack!

why not just GO to a radioshack?

Because:

1. JAPSHACK is out of them

2. JAPSHACK Dont know when they will be available

3. JAPSHACK is MORE interested in selling me a new system which is not compatable

with the rest of the components they sold me 11 months 25 days ago

lol, truckstops

dammit where is my part!@!@!@!@@!!@!@!@@!@@!@@!!@

Oh no, not that! Howard sucks donkey balls!



At least now we don't have to have it crammed down our throats on the local rock station in the mornings...

you could just turn the dial and listen to someone else

CD's!!!!!



**** morning radio programs, those fuckers need a real job!

I listen to jack fm, no djs to blab all morning

i keep getting free xm radio's anyone want a myfi for $50 ? haha

holy ****, banzai is GRUMPY!! i guess he did not get laid?(setting this post up for future fun posts)

Track by Reference Number



Unable to track shipment "FJESTORE219601".

UPS could not locate the shipment details for your request. Please verify your information and try again later.



Remember, UPS Reference Numbers can contain any combination of letters and numbers up to 35 characters.





where is my part?????

I am EXTREMELY dissatisified with SIRIUS's level of support for equipment that is not even 1 year old yet.



The DETAILS:



I received a complete ORBITER package (Mobile Docking,Home Docking and Boombox) as a Christmas Present on Dec. 25 2004. The mobile docking station burned out on Dec 18, 2005. I contacted Radio Shack (Original retailer of the Sirius PACKAGE) and they do not have a replacement part available; however they are more than willing to SELL me NEW equipment which is not compatable with my other peripherals.



No problem, I call SIRIUS Customer Service; after waitng 12 minutes on Hold, my call is answered and I am transferred to Wayne (Contact number 866-257-7726) where I am informed that this is a Radio Shack problem. I have now been on the phone for 45 minutes. I am then transferred AGAIN to someone who suggests I contact FlyingJ Estore to order my parts (at my expense). I Place an order and after paying for expedited shipping, I call to check and find out they are backordered until the first week of Jan. 2006 at the earliest.





So, I was sold a system that ceased to have any semblence of product support in less than a year, I am subscribing to a service that I cant use for its intended function. And what is SIRIUS planning on doing about it?



I did not buy the equipment just to have it sit in my car, but unfortunately that is all its doing. WHY SHOULD I CONTINUE TO RECOMMEND THIS SERVICE? I initally liked the concept, my family has purchased 3 additional units. I am EXTREMELY disappointed in the callous/uncaring manner this problem has been handled. Your CSR's offer their apologies, but apologies arent turning the music on in my vehicle.



This is the 3rd letter I have written without a single response, why is that? Where is your customer service commitment?



John Glave

803-646-1840

should have went XM, there is probably a reason why they are outselling Sirius

Date: Tue, 20 Dec 2005 10:11:19 -0600 (CST)

From: CustomerCare <customercare@sirius-radio.com>

To: John R Glave <zach12@aikenelectric.net>

Subject: Thanks, We got your email! (KMM3625047I6774L0KM)







At SIRIUS, our customers matter - that's why we love hearing from you.

We believe we offer the best audio entertainment in the world and we

want you to think so too.



We'll be in touch in the next 24 hours, so in the meantime rest assured

that you've done your part - now we'll do ours.



Remember to ask about great subscription plans that save you money: pay

for 11 months and get one month free with our annual subscription; and

save over $36 with our two-year subscription!



Thanks again,



SIRIUS



Visit us on the web at http://www.sirius.com



Have SIRIUS in your home? Be sure to check out our Home Antenna

Placement Tips at www.sirius.com/getsirius/homeantenna

way to go form letter response!

the bot works!

i give up, TOPEKA?

shouldn't it be under warranty if its under a year old ???

Should, but I was willing just to buy the piece I need to EXPIDITE getting it working again.



Plus I took it apart https://www.nopistons.com/forums/pub...IR#>/smile.png

My roommate has Sirius and he's really fat. So that in itself should tell you something.

From Sirius Radio Equipment <Equipment@sirius-radio.com>

To John R Glave <zach12@aikenelectric.net>

Date Thu, 22 Dec 2005 12:09:09 -0500

Subject Re: Equipment (KMM3638487I6774L0KM)



Dear John,



Thank you for your recent email regarding your Orbiter. Instead of

replacing the Orbiter, you could add the new radio, such as the

Starmate, to your present account for only $6.99 extra a month. This

way your Orbiter would not be rendered worthless. We hope this answers

all your questions.



We are committed to providing you with the best in customer care. If

you have any more questions, please feel free to contact SIRIUS Customer

Care. For your convenience, we are available 24 hours a day, 7 days a

week at:



1-888-539-SIRIUS (7474)



As well as by email at:



http://www.sirius.com/customercare



Sincerely,



Elyza C

SIRIUS Customer Care



Did you know that SIRIUS has great money-saving billing options? You

can get 1-14 months free depending on the option you choose. Call us at

888-539-SIRIUS (7474) and we’ll help you choose the plan that’s right

for you!

My Email reply (for those who care)



From zach12 <zach12@TOOLKITMAIL.COM>

To Sirius Radio Equipment <Equipment@sirius-radio.com>

Date Thu, 22 Dec 2005 13:54:29 -0500

Subject Re: Equipment (KMM3638487I6774L0KM)



Dear Elyza,



Why should I be FORCED to spend an additional $84 a year due

to the fact that my Equipment (Which is not even a year old

yet) has been rendered useless due to the non-availability

of parts? This E-mail reaffirms my belief that SIRIUS cares

NOTHING about customer service and EVERYTHING about

$$$$$$$$$$. NOW: PLease answer the question: Why is my <1

year old equipment package not being supported with adequate

spare parts inventory?



Alos please send me the email address of the CEO and Board

of Directors so I can provide them the oppotunity to respond

to this question.



John Glave

803-646-1840



Without SIRIUS for 6 Days now and counting







AND ANOTHER CUSTOMER SERVICE EMAIL I SENT:



Concerning the below quoted email, why is a question about Lack of Equipment Support answered by a solicitation to purchase additional equipment and programming at additional cost?



From Sirius Radio Equipment <Equipment@sirius-radio.com>

To John R Glave <zach12@aikenelectric.net>

Date Thu, 22 Dec 2005 12:09:09 -0500

Subject Re: Equipment (KMM3638487I6774L0KM) ...yaday yada yada...

You go Banz!



Mark

so you can listen to your broken radio twice https://www.nopistons.com/forums/pub...1047683561.gif

I would forward you to the guy who sits in the cubicle next to me and say he is the CEO, so we can laugh at your emails

From Sirius Radio Equipment <Equipment@sirius-radio.com>

To John R Glave <zach12@aikenelectric.net>

Date Fri, 23 Dec 2005 17:45:06 -0500

Subject Re: Equipment (KMM3646024I6774L0KM)



Dear John,



We appreciate the time you have taken to contact us regarding our

customer service. We apologize for any poor customer service you

experienced with SIRIUS. We can not replace your equipment because it

was purchased at Radio Shack. We truly understand your frustration with

issue.



Our most important goal is to ensure that you feel we are doing

everything we can to resolve your issue. We would like to apologize for

any dissatisfaction you have regarding our Customer Service. We would

like to inform you that we have forwarded this to our Customer Care

Management Team for further consideration as well.



We hope that we can resolve this issue for you, and see you as a SIRIUS

subscriber in the future. Happy Holidays from all of us at SIRIUS!



We are committed to providing you with the best in customer care. If

you have any more questions, please feel free to contact SIRIUS Customer

Care. For your convenience, we are available 24 hours a day, 7 days a

week at:



1-888-539-SIRIUS (7474)



As well as by email at:



http://www.sirius.com/customercare



Sincerely,



Christina A

SIRIUS Customer Care