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-   -   managerial question (https://www.nopistons.com/insert-bs-here-12/managerial-question-67002/)

Eric Happy Meal 08-15-2007 10:58 PM

ok, lets say your the manager of a parts department at a dealership, and one of your sales people are going to be leaving, going to another dealership for whatever reason, leaving you an open position to be filled and you have three candidates, how would you approach the situation.



Person 1: does a fairly important job for you and works very efficiently and doesnt mind working late, or coming in on their day off to cover for someone if needed. could be a hard position to replace since you would have to trust / have faith in the person since they could end up costing the company ALOT of money if the job isnt done correctly. Also has experience working the counter, and does 8-16 hours a week working on the counter for regular consumer sales, and has shown that he is very caapable of the job.(currently makes $12 an hour has worked there for about 14/15 months, and has 8 months of front counter experience)





Person 2: also does a fairly important job for you and works efficiently. It would also be a hard position to fill since there would be a good deal of computer training involved, and the work must be done to a T, or else a huge clusterfuck is created. This person also has experience with the consumer part of the counter, working 5-13 hours a week there. This person is a little slow at the counter since they havent had as much experience with it as person 1, but it would be safe to say this person would be able to work at a normal speed with a little more time at the counter. (est. pay right now of $15 an hour, has worked there for about 3 years with 3/4 months of front counter experience)



Person 3: Does a job that is semi important, and is known for being lazy, not wanting to work, and disappearing alot during the day while they are supposed to be working. This person's job is easily replaceable, as there isnt a whole lot of training/brainpower needed to take it over. This person also watches the clock and will never stay late to finish his work if necessary, and hasnt really worked on days off (which i think a big part is that their position doesnt lend itself to it). This person has no experience with sales at a dealership, but use to work at pepboys as a parts salesmen. (current pay is $12.5 an hour, has worked at the company for less than a full year)



Other details: There are currently 12 salesmen (including the one who needs to be replaced). And the position thats opening up will yeild about 80K a year or so, which is a huge improvement for all three people that are expressing intrest in the opening. And the position doesnt have to be filled ASAP, but within about 2 months or so.



How would you handle the situation as fairly as possible???

MtnRacer 08-15-2007 11:54 PM

Tough call. Person 3 can go blow a goat. I'd say Person 2 would get it because of tenure, however it sounds like Person 1 has earned it. I don't think anybody should be held back because the work they do is too important, if they are, they deserve compensation for that. I'd be inclined to give it Person 1, citing nearly the double amount of experience he has over Person 2. It's something Person 2 can't deny, and gives you the person who appears to be the best fit for the new position and has the highest chance of success.



Steve

1988RedT2 08-16-2007 05:55 AM

If you're worried about pulling someone out of their current position, just go out and hire some schlub from off the street. Salesmen are a dime a dozen.

j9fd3s 08-16-2007 09:34 AM

the new menlo mazda way would be to bring in 2 persian guys who have never worked in parts before, make them manager, and fire you, because "you're not persian enough"



and then you dont have to fill that position, cause they dont know about it anymore

amp 08-16-2007 12:21 PM

hire an experienced sales person worth the 80k...

get rid of the third person... take that salary and give the other two a raise...

Baldy 08-16-2007 02:35 PM

I would choose 2 since he's been there longer. Just because he doesn't have the counter experience doesn't mean he can't do it. Has he had a chance, or is it that his current position just didn't lend him the experience at the counter? You could always put him on probation, to see if he doesn't handle the counter as well as person 1. Give him 90 days or whatever.



Plus promoting from within supposedly boosts morale, and potentially can increase productivity. I definitely know that hiring from outside does the complete opposite.



Fire person 3. Hire or promote someone that deserves it.

banzaitoyota 08-16-2007 05:57 PM

where thongs??

Eric Happy Meal 08-16-2007 06:56 PM


Originally Posted by 1988RedT2' post='880412' date='Aug 16 2007, 03:55 AM
If you're worried about pulling someone out of their current position, just go out and hire some schlub from off the street. Salesmen are a dime a dozen.

the thing about hiring a parts salesmen is that they have to have some experience with the product to be able to sell it.



for instance, if i sat you down in front of a car and told you to try and sell it to some customers that walked in, you wouldnt really have too much of a problem doing so. BUT, if i sat you down at a parts counter and said "i need the bump stops for a 99 M3" it would probably take you quite awhile to figure out where to find it, then how to check availability, and if you dont have it, to be able to tell them how long it would take for you to get it.

1988RedT2 08-16-2007 07:06 PM


Originally Posted by Eric Happy Meal' post='880479' date='Aug 16 2007, 07:56 PM
the thing about hiring a parts salesmen is that they have to have some experience with the product to be able to sell it.



for instance, if i sat you down in front of a car and told you to try and sell it to some customers that walked in, you wouldnt really have too much of a problem doing so. BUT, if i sat you down at a parts counter and said "i need the bump stops for a 99 M3" it would probably take you quite awhile to figure out where to find it, then how to check availability, and if you dont have it, to be able to tell them how long it would take for you to get it.



True enough. My answer was admittedly not a good one. And while it is true that salesmen are 12/$0.10, a good salesman is worth a good bit more.

9BASE3 08-16-2007 07:29 PM

Burn the place down and open a donut shop.





But seriously, 3 can go die. Optimal choice would be 1 (for $ reasons) but you're likely to lose the more experienced number 2 if they aren't considered to the less experienced #1... Tuff call...





#1

nismo convert 08-16-2007 08:47 PM


Originally Posted by Eric Happy Meal' post='880479' date='Aug 16 2007, 06:56 PM
the thing about hiring a parts salesmen is that they have to have some experience with the product to be able to sell it.



How hard would it be to sell knives? I think they are self explanatory...

Rob x-7 08-16-2007 09:00 PM

you aint getting the job, you will be stuck sweeping the floor and stocking the van forever.





go back to knives





change the color of your hair and maybe you might stand a chance, no one wants to buy BMW parts from Ronald McDonald

Baldy 08-17-2007 08:04 AM

Who are you in this, #3?

l8t apex 08-17-2007 09:41 AM

Take one . Lower the pay scale but give # two a raise. If the computer ability is that important than to replace him and/or train some one to fill in that capacity would be longer and harder than to train someone how to work the microfish and talk to people.(easier)

Tenure is bull ****. You get promotions on service and execution not because you collect a paycheck longer.Complacency could be a factor on why #two (who may be a cool cat) has not been promoted for the last 3.5 years.

j9fd3s 08-17-2007 09:48 AM


Originally Posted by Baldy' post='880512' date='Aug 17 2007, 06:04 AM
Who are you in this, #3?



lol, i think he's #1

l8t apex 08-17-2007 09:50 AM


Originally Posted by j9fd3s' post='880517' date='Aug 17 2007, 09:48 AM
lol, i think he's #1

well then thats easier split the 80 between 1 and 2!

j9fd3s 08-17-2007 09:50 AM


Originally Posted by Eric Happy Meal' post='880479' date='Aug 16 2007, 04:56 PM
the thing about hiring a parts salesmen is that they have to have some experience with the product to be able to sell it.



for instance, if i sat you down in front of a car and told you to try and sell it to some customers that walked in, you wouldnt really have too much of a problem doing so. BUT, if i sat you down at a parts counter and said "i need the bump stops for a 99 M3" it would probably take you quite awhile to figure out where to find it, then how to check availability, and if you dont have it, to be able to tell them how long it would take for you to get it.



31332225377 $16.18 each, we dont stock it (we are a mazda dealer though) .... took me about 1 minute?

Eric Happy Meal 08-17-2007 03:57 PM

oh yeah, and the reason im even asking this is because of what tghe boss is planning on doing. he wants to give #3 a chance to work the counter (for a couple hours a week at the start, then who knows after that)to fill the position so he doesnt feel that he was left out on the chance at a promotion. He said hes also doing this because he thinks that #3 will realize that working the counter is harder than he thinks it is and will then want to move back down to his current position so he can still be lazy.

Rob x-7 08-17-2007 04:21 PM

isnt the "boss" your dad?

Eric Happy Meal 08-17-2007 07:20 PM


Originally Posted by j9fd3s' post='880520' date='Aug 17 2007, 07:50 AM
31332225377 $16.18 each, we dont stock it (we are a mazda dealer though) .... took me about 1 minute?

https://www.nopistons.com/forums/pub..._DIR#>/dry.gif trick question. there was no 99 M3.

Eric Happy Meal 08-17-2007 07:21 PM


Originally Posted by Rob x-7' post='880555' date='Aug 17 2007, 02:21 PM
isnt the "boss" your dad?

yup...

banzaitoyota 08-18-2007 06:20 PM

NEPTOIDS!!!

75 Repu 08-19-2007 12:32 AM

damn.. promote #3 and let me fill in for #3

j9fd3s 08-20-2007 02:03 PM


Originally Posted by 75 Repu' post='880686' date='Aug 18 2007, 10:32 PM
damn.. promote #3 and let me fill in for #3



thats brilliant! we've got mike #3, we need to swap!

1988RedT2 08-20-2007 05:26 PM


Originally Posted by banzaitoyota' post='880669' date='Aug 18 2007, 07:20 PM
NEPTOIDS!!!



LOL!


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