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I have a lease on my machine (Toshiba E-Studio) in my office. I have had nothing but trouble with the leasing and maintenance companies. Toshiba/Copyco.
Well my machine went down yesterday. The low toner light came on and about 2 minutes later it shuts down saying no toner. I cannot tell you how many times this happens. Getting plenty of toner from the maint. people is like pulling teeth. I am down for a full day. Since my product is basically legal documents I am screwed and loosing an easy thousand dollars. The next day our overnight package arrives with our toner. WRONG TONER!!! I flipped out!! I am now down for another day. I drove up the road to a locally owned copy machine company and bought the identical machine except its a xerox machine. I also paid about 1/2 of what I was paying for my leased machine. I called the Copyco and told them to get their machine out of my office. The dude on the phone started to give me crap so I said in exactly these words "Dude this isn't open for discussion, at 3:00 tomarrow I am pushing this POS out into the middle of my parking lot you better send someone to come get it." He stopped arguing after that. I know they are going to try to enforce their lease. I honestly cannot afford to keep these guys anymore. Is there a legal way to show they were not supporting their machine and I can be released from the lease??? BTW = I'll take a pic of the copy machine in the parking lot tomarrow. I am faxing them a picture of it. https://www.nopistons.com/forums/pub...#>/biggrin.png I might run it over with my truck.....oops! |
If they dont provide services that they claimed at the time of the lease, or if you have proof you lost money due to there arrogance and disregaurd to stand behind there product.
I want to see it in the street personally! |
If the contract has been broken by the vendor in the conditions laid out in the contract then you have legal grounds. What they are going to say is that there was not enough time to work out the problem and that you terminated the contract prior to theend of it. In which case you may be held for the monies to the end of the contract whether or not you have their machine or not. And possibly penalties for ending the contract early. I suggest you read the contract before you go pushing it out in the parking lot. If it turns up missing, or they pick it up without signing for it you may be held liable for replacing the entire machine...
Just some food for thought. |
What if it was in a terrible accident?? Like say a head on collision??
J/K I have more than enough proof that they did not maintain this machine properly. The first maint. guy was trying to get every minute of life out of the drum. We kept complaining about the copy quality and they never fixed it. The maint guy admitted to me they were too cheap to spring for a new drum. He also told me that I wore out this drum too fast and when the next one goes they will make me pay for it. I run about 500 copies a day. They have dropped the ball on me so many times its unbelievable. I think I have verry good reasons to send them packing. |
Canon is very good for us. I think it comes down to the contractor taking care of the service. I could always run down to the Business Depot for toner if we needed it.
The service guy usually came the next day, but sometimes that afternoon if we called early in the morning. Push it with the truck up to like 40 mph across the parking lot and hit the brakes! Get it on video for the sequel to "Office Space" https://www.nopistons.com/forums/pub...#>/biggrin.png |
Office Space indeed!!!
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Originally Posted by Jims5543' date='Jun 25 2003, 08:14 PM
I have a lease on my machine (Toshiba E-Studio) in my office. I have had nothing but trouble with the leasing and maintenance companies. Toshiba/Copyco.
Well my machine went down yesterday. The low toner light came on and about 2 minutes later it shuts down saying no toner. I cannot tell you how many times this happens. Getting plenty of toner from the maint. people is like pulling teeth. I am down for a full day. Since my product is basically legal documents I am screwed and loosing an easy thousand dollars. The next day our overnight package arrives with our toner. WRONG TONER!!! I flipped out!! I am now down for another day. I drove up the road to a locally owned copy machine company and bought the identical machine except its a xerox machine. I also paid about 1/2 of what I was paying for my leased machine. I called the Copyco and told them to get their machine out of my office. The dude on the phone started to give me crap so I said in exactly these words "Dude this isn't open for discussion, at 3:00 tomarrow I am pushing this POS out into the middle of my parking lot you better send someone to come get it." He stopped arguing after that. I know they are going to try to enforce their lease. I honestly cannot afford to keep these guys anymore. Is there a legal way to show they were not supporting their machine and I can be released from the lease??? BTW = I'll take a pic of the copy machine in the parking lot tomarrow. I am faxing them a picture of it. https://www.nopistons.com/forums/pub...#>/biggrin.png I might run it over with my truck.....oops! D-san |
updates? Pics???
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heh i like the push to 45 MPH witht he truck and let her fly. It would be best if you let it fly
A) off a small overhang b) off a parking garage (dont know how that would work out, you would have to make a ramp or something, buy boy would it be cool) c) right into a wall d) curb it jackass style. good luck |
Originally Posted by Digisan' date='Jun 26 2003, 02:35 AM
[quote name='Jims5543' date='Jun 25 2003, 08:14 PM'] I have a lease on my machine (Toshiba E-Studio) in my office. I have had nothing but trouble with the leasing and maintenance companies. Toshiba/Copyco.
Well my machine went down yesterday. The low toner light came on and about 2 minutes later it shuts down saying no toner. I cannot tell you how many times this happens. Getting plenty of toner from the maint. people is like pulling teeth. I am down for a full day. Since my product is basically legal documents I am screwed and loosing an easy thousand dollars. The next day our overnight package arrives with our toner. WRONG TONER!!! I flipped out!! I am now down for another day. I drove up the road to a locally owned copy machine company and bought the identical machine except its a xerox machine. I also paid about 1/2 of what I was paying for my leased machine. I called the Copyco and told them to get their machine out of my office. The dude on the phone started to give me crap so I said in exactly these words "Dude this isn't open for discussion, at 3:00 tomarrow I am pushing this POS out into the middle of my parking lot you better send someone to come get it." He stopped arguing after that. I know they are going to try to enforce their lease. I honestly cannot afford to keep these guys anymore. Is there a legal way to show they were not supporting their machine and I can be released from the lease??? BTW = I'll take a pic of the copy machine in the parking lot tomarrow. I am faxing them a picture of it. https://www.nopistons.com/forums/pub...#>/biggrin.png I might run it over with my truck.....oops! D-san [/quote] I just bought a Xerox machine that is identicle to the Toshiba. It seems the toshiba is actually a Xerox. Go figure. I paid $5K cash for it at the locally owned copy machine store. Right now I am gold to the owner of the store and he is taking ver good care of me. Pics coming soon. BTW - I am not going to damage it. That would be dumb. I am mearly having a good laugh in the middle of all this BS. I will however fax a pic of it to Copyco to show them I mean business. |
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