******* Hospital
04-14-2004, 03:22 PM
#21
Administrator
Thread Starter
Join Date: Jul 2001
Location: Stuart, FL
Posts: 24,416
Originally Posted by Baldy' date='Apr 14 2004, 06:27 AM
It's funny how much money businesses could save with sincere apologies, promptly after an incident (not saying you would've accepted that, but many people would). And maybe a $100 gift certificate or something.
04-15-2004, 04:21 PM
#22
Administrator
Thread Starter
Join Date: Jul 2001
Location: Stuart, FL
Posts: 24,416
They contacted me today with this email:
Dear Mr. Martin:
Thank you for your message of April 12, I am sincerely sorry your father received a bill from Swedish Medical Center for his December admission. The fact that your father received a bill in the amount of $500.00 was an error and should not have happened. Our billing team has been informed of this error and the $500.00 balance due was written off.
Please be assured that we at Swedish Medical Center are deeply sorry about the events that took place with your father this past December and we have not forgotten about what happened. Although your perception was otherwise, many of us involved were very concerned about your father's welfare including Dr. Chapman, the nurses on 11 East, and myself. I am so sorry your perception was and is that we were not concerned about your father. Although the experience was distressful for those of us at Swedish, it obviously cannot compare to what you and your family were going through.
After the event with your father occurred, those of us involved and appropriate others met to debrief the incident and as a result, there have been ongoing meetings and planning for implementation of a system-wide "Missing Patient Protocol". This response plan will be immediately implemented when a patient is found missing on any of our campuses. In addition to the "Missing Patient Protocol", work is being done on the development of an "Administrative Hold Policy". The administrative hold policy would be implemented when patients attempt to leave the hospital but are not of sound mind to make the decision to leave. Whenever patients express the desire to leave the hospital against medical advice caregivers must consider a patient's safety while at the same time avoiding violation of the patient's civil rights. The incident with your father prompted action on the part of the medical center to carefully examine what occurred and where we could improve our processes.
Mr. Martin, I again apologize for what happened during your father's admission last December and I regret he received a bill from Swedish Medical Center. If you or your father would like to discuss with me any matters related to his care at Swedish, please feel free to contact me.
Thank you for your message of April 12, I am sincerely sorry your father received a bill from Swedish Medical Center for his December admission. The fact that your father received a bill in the amount of $500.00 was an error and should not have happened. Our billing team has been informed of this error and the $500.00 balance due was written off.
Please be assured that we at Swedish Medical Center are deeply sorry about the events that took place with your father this past December and we have not forgotten about what happened. Although your perception was otherwise, many of us involved were very concerned about your father's welfare including Dr. Chapman, the nurses on 11 East, and myself. I am so sorry your perception was and is that we were not concerned about your father. Although the experience was distressful for those of us at Swedish, it obviously cannot compare to what you and your family were going through.
After the event with your father occurred, those of us involved and appropriate others met to debrief the incident and as a result, there have been ongoing meetings and planning for implementation of a system-wide "Missing Patient Protocol". This response plan will be immediately implemented when a patient is found missing on any of our campuses. In addition to the "Missing Patient Protocol", work is being done on the development of an "Administrative Hold Policy". The administrative hold policy would be implemented when patients attempt to leave the hospital but are not of sound mind to make the decision to leave. Whenever patients express the desire to leave the hospital against medical advice caregivers must consider a patient's safety while at the same time avoiding violation of the patient's civil rights. The incident with your father prompted action on the part of the medical center to carefully examine what occurred and where we could improve our processes.
Mr. Martin, I again apologize for what happened during your father's admission last December and I regret he received a bill from Swedish Medical Center. If you or your father would like to discuss with me any matters related to his care at Swedish, please feel free to contact me.
04-15-2004, 04:27 PM
#24
Administrator
Thread Starter
Join Date: Jul 2001
Location: Stuart, FL
Posts: 24,416
Sorry, the $ 500 they are referring too is the portion of the bill that my Dad's insurance did not pay. I called the insurance company and they said even if there was a law suit they don't care, they pay because of the deal they have with the hospitals. Whatever that means.
04-15-2004, 04:31 PM
#25
Senior Member
Join Date: Oct 2002
Posts: 5,547
"The administrative hold policy would be implemented when patients attempt to leave the hospital but are not of sound mind to make the decision to leave."
"Whenever patients express the desire to leave the hospital against medical advice caregivers must consider a patient's safety while at the same time avoiding violation of the patient's civil rights."
LMFAO, I'm lovin' this ****. Are they totaly stupid? They implement such bullshit when they could save thousands of dollars and headaches by just having the patient sign a consent form to a loved one so if they try to leave while not being of sound mind, the Hospital would have to contact the loved one and ask permission or have them come to the Hospital and see for themselves that the patient isn't competent to leave.
That way, safety wouldn't be compromised, and NO civil rights would be violated.
"Whenever patients express the desire to leave the hospital against medical advice caregivers must consider a patient's safety while at the same time avoiding violation of the patient's civil rights."
LMFAO, I'm lovin' this ****. Are they totaly stupid? They implement such bullshit when they could save thousands of dollars and headaches by just having the patient sign a consent form to a loved one so if they try to leave while not being of sound mind, the Hospital would have to contact the loved one and ask permission or have them come to the Hospital and see for themselves that the patient isn't competent to leave.
That way, safety wouldn't be compromised, and NO civil rights would be violated.
04-15-2004, 04:42 PM
#26
Administrator
Thread Starter
Join Date: Jul 2001
Location: Stuart, FL
Posts: 24,416
They still don't quite understand what exaclty transpired, they are under the impression that he even knew he was leaving the hospital, which wasn't the case. They over medicated and he just wandered off. He didn't want to leave the hospital, he was fucked up from the meds.
It was a serious of completely rediculous decisions.
1) They found him wandering, took him back to the room, gave him ANOTHER dose of meds.
2) Was found missing again, notified security that a patient had left on his own will.
3) Security right it off as an unruley patient left cause he was pissed, called he cops and told them that a patient got pissed and left on his own accord. Cops say ok, thanks cause it happens all the time.
After I pushed and pushed and pushed, they start making decisions to cover their ***, there was never ANY effort on the hospital's part to help me find him, their priority was to cover their tracks.
We really have no desire to sue, both me and my dad have discussed it several times and as fucked up as the healthcare system is in this country we feel like sueing would definetely not help. Also it seems a bit wrong to sue them when it was their (supposed) desire to help and heal that put them in this spot in the first place. However, their constant reminder that they are a corporation with no empathy except for the size of their bank account it seems at times the only way to get any point accross.
It was a serious of completely rediculous decisions.
1) They found him wandering, took him back to the room, gave him ANOTHER dose of meds.
2) Was found missing again, notified security that a patient had left on his own will.
3) Security right it off as an unruley patient left cause he was pissed, called he cops and told them that a patient got pissed and left on his own accord. Cops say ok, thanks cause it happens all the time.
After I pushed and pushed and pushed, they start making decisions to cover their ***, there was never ANY effort on the hospital's part to help me find him, their priority was to cover their tracks.
We really have no desire to sue, both me and my dad have discussed it several times and as fucked up as the healthcare system is in this country we feel like sueing would definetely not help. Also it seems a bit wrong to sue them when it was their (supposed) desire to help and heal that put them in this spot in the first place. However, their constant reminder that they are a corporation with no empathy except for the size of their bank account it seems at times the only way to get any point accross.
Thread
Thread Starter
Forum
Replies
Last Post
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)