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Bad customer support, unfulfilled promises

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Old 02-08-2011, 07:11 PM
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I do not know where to start because this has been going on for like 3 and half years and it made me one angry and upset dude, but Ill try to be calm and honest. I was a happy new rx7 owner who decided to built car that was my all time favorite. After 3 and half years this car is still down picking up the dust... Started like a dream, I had this vision in my head of car I wanted and I decided to talk to most known shop in phoenix about it - Arizona Rotory Rockets. That was the worst decision I ever made. I wont mention the name o the person because that is against the rules of this forum, but this shop gave me all the numbers that will cost to complete the built (single turbo)and time how long would it take (it was not 3.5 years). it sounded great. Promissed some discounts etc...I also told them what was my budget (11K). Well, I knew these builts always cost more than predicted but not 2 times more compare to what I was told by AZRR (8-10K ) This thing was drying me to the last dollar. I can not remember all the details but from the moment I dropped the engine and tried to talk to AZRR I was disapointed that things were not done and there are more and more expences. I expected from guys who do this every day to give me close estimate but this was going over my head!. Nothing as I was told first day. I finally lost my cool waiting for stuff to be done (about a year) and I went and picked up the engine (whatever was done). Took it home, finished it, and wiring to Haltech was left. It seemed so complicated I asked for help anywhere I could, and finally I could not find anyone and decided to swallow my pride and ask AZRR again (pay them off course), guess what , same thing keep happening, promise they will show up, day by day, month by month... nothing ... Ok I decided to finish it myself. I'm glad today that I did beacuse I learned a lot about this car. It was aggravating. Well lets put money aside, I would not even complained, maybe I should have read more and not expect from them to tell me what is waiting for me, but!!!! unfulfilled promisses, delays, lies, sweet talk to get ride of me, ... ok... I got my car on dyno few months back... yeah! works! Had some overheating issues started to remove turbo, manifold downpipe... for coating and I found leak between the engine and the manifold, manifold and turbo... I heard these leaks before but I could not locate them but now I found what was the cause... cheaply made exhaust manifold that bent, one bold came out of the manifold (turbo side) , just bad quality material. I paid 900 for it, only dyno time and all these problems., are you kidding me. Manifold was built by AZRR. I took the manifold for the repair to azrr and they said you overheated your manifold, they made it flat again and then they said , if you want we will build you another one , better for free. All I had to do is leave my manifold there and they will build one when they are not busy. I kinda knew what is waiting for me but I said ok I can wait a month. Today was half of that month and I just ask if there was any progress, guess what , he said you manifold is freebie dont bother us , we will get to it when we have time. They even said take your manifold if the time is the issue... rude again. Well one month is what you promised... can not you keep your promises for once since I was 20K customer.... I lost my cool , I will pick up the manifold and done deal. I'm writing this during my work time when my bos is waiting for to do things... im already running late on ... anyways.. you understand my frustration. I expect some people to come back at me ... thats fine but here is another voice against those who only care about you until you make that payment , later who gives a ****. 3 years I was hesitent to write this post, now here it is... There was lot more just can not remmember everything..
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